Services Manager - IKEA

Job description / Role

Services Manager - IKEA - Doha, Qatar

As part of the customer relations team you will be responsible for strengthening the IKEA position as first choice for home furnishings store in the local market by ensuring positive customer experience before, during and after purchase. This involves monitoring and improving the shopping experiences for customers all around the store and use their feedback as tools for improvement.

You will manage, lead, train and develop co-workers to be able to deliver the customer service required. This will be done through focus groups, customer interviews and suggestion boxes.

Requirements

Ideally you will have 3-5 years experience within a similar role with education to High School level an advantage.

To succeed you should be customer focused, understand the importance of team work, take individual accountability and have good leadership skills.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.