Services Reporting Officer

Job description / Role

Position Summary
Main Responsibilities will be to Produce Management Information (MI) reports on a scheduled and ad hoc basis analysing performance in both focus areas and more widely across the business.

Responsibilities
• Creation and development of a set of MI reports and identifying areas where MI can be aligned across the business to ensure reporting protects the business from any risk and compliance issues and supports maximum revenue
• Provide accurate and timely reporting and relevant management information to all areas of the business, including both static and scheduled reporting and the evaluation and documentation of the information.
• Gathering information from stakeholders across the business, analysing the data, preparing presentations for senior management and presenting these demonstrating a ‘deep dive’ analysis into the data
• Educating and informing a wide range of internal stakeholders on relevant insights and propose any follow-up work required
• Measuring and verifying the completeness, accuracy and timeliness of the end to end lifecycle of the customer experience through reporting
• Building and maintaining a data warehouse and dashboard for the business to use and tailoring this for optimum output
• Conduct and analyse internal and external surveys and bench mark performance against key competitors within the market
• Specialist projects as agreed with the line manager to support the business requirements
• Improve processes and automation and develop useful information to users

Requirements

Education / Certification Requirements:
• Knowledge of ITIL Service Management (ITIL Foundation v3)

Skills and Experience
• IT Literate and proficient in Excel and Microsoft Office
• Ability to communicate effectively at all levels
• Ability to work to targets, SLAs and prioritise workload.
• Analytical with an eye for detail
• Good statistical knowledge and excellent numeric ability
• Previous experience in an MI Analyst / Data Analyst role (or similar) with a focus on reporting and reporting strategy

About the Company

Our client is one of the fastest-growing public safety and security solutions organizations in the world, our client has operations across the globe, operating in the Middle East, Europe, Asia, Russia, and more. Led by a unique vision, the organization offers innovative solutions in the areas of critical assets, safe city, urban management, border protection, intelligent transportation, law enforcement, and natural disaster preparedness, helping safeguard people, assets and infrastructure.

Our main projects in the UAE include the implementation of an advanced integrated security solution for critical assets, safe city, border protection and others, that consist of critical sites in the sea and on land. The end to end turnkey system incorporates state-of-the-art technology for detection, identification and interception for enhanced protection of critical assets, safe city, border, and others.