Services Support Engineer

Job description / Role

Responsibilities

• Maintain regional services excellence in delivering service levels in the area of regional desktop support services
• Support and adhere and development of the Business Management System
• Respond and record progress to workflow from the call logging system queues
• Assisting with other Group Is teams in delivering projects
• Maintain regional service in line with Group IS standards and SLT
• Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures
• Own, monitor and maintain equipment rooms to comply with Group IS and QSE standards
• Supporting Windows 7 Desktop environment and Microsoft office
• Support via remote support tools as required
• Desktop and Phone Support to Local Regional Offices
• Providing effective incident and problem resolution
• Responding within SLT to user requests and logged incidents
• Offer feedback to the Business solutions team
• Flexibility to enable meeting of support needs as deemed necessary
• Maintain sufficient stock to deliver service, including maintaining appropriate records
• Provide weekly/daily reports/time reporting and updates on current issues in Service Centre to the Senior Technician and line manager
• Works as directed by Regional manager to maintain/enhance regional services.
• Conference room support including when needed maintaining connections to equipment.
• Maintaining Room information for equipment
• Development of Conference rooms and conference room information system.

Requirements

Requirements

• Good product knowledge of - component level PC's, diagnostic techniques, Microsoft packages, and Cat5 cabling
• Must be service oriented and have a good understanding of end-to-end processes and working within service level agreements
• Must demonstrate a good understanding of the importance of teamwork and planning in delivering excellence Direct customer liaison and be able to communicate at all levels within the company
• An understanding of ITIL process is preferable
• A Valid Driving licence is essential as travel will be required to other Atkins offices

Essential Qualifications
- Degree in relevant field
- Microsoft Certification

Desirable Qualifications
- ITIL Certifications
- Networking Certification

Additional Information

• Works across regional Offices
• Middle East travel will be required

About the Company

Atkins is one of the leading providers of professional, technology based consultancy and support services to the industry, commerce and governments in all of the worlds major economies. With over 17,000 staff operating in Europe, the Middle East, Asia Pacific and the Americas, Atkins has a broad range of skills and resources and provides Clients with a comprehensive service throughout the entire life cycle of the projects in the built environment.

We aim to be the international first choice supplier of technical and integrated services. Shaped by our customers' needs, our vision is to:

• focus on quality
• seek world class design and excellence
• strive to add value
• be flexible to the evolving needs of a changing society

Atkins first carried out design and supervision commissions in the Gulf area in 1967. From its regional head office in Dubai, U.A.E. Atkins Middle East now employs over 2000 staff located in Dubai, Abu Dhabi, Sharjah, Oman (Muscat ), Qatar (Doha) Bahrain (Manama), Kuwait (Kuwait City) and India (Bangalore).