Shift Supervisor – Starbucks

Alshaya
Cairo, Egypt

Ref: GP435-2005
Alshaya

The Role


The Role


When you think of a great coffeehouse, you think of finely roasted beans hand-selected from the world's best coffee growing countries. You think of exotic flavours that combine delicious taste and mouthwatering texture.  You think of delicious hot, iced and blended beverages pairing perfectly with freshly baked pastries. You thinkof Starbucks®.
The Starbucks Experience is more than a cup of coffee. You get more than a simple coffee when you visit a Starbucks® store - you get great people, first-rate music, a comfortable and upbeat meeting place, and sound advice on brewing excellent coffee at home.
It is also the conversation and environment that surround a customer's experience. In part, that means creating a comfortable oasis away from the demands of work and home.

The Role:
As a member of the Starbucks store management team, you'll set the tone for your store, you will be coaching your team and inspiring them through your own example of excellence in all store operations. You will receive word-class coffee knowledge using all opportunities in the business to learn and develop yourself as a leader. You will be ultimately responsible for creating and maintaining a third place experience in your store and leading your team to deliver a legendary service all of the time.

The Shift Supervisor is overlooking a team of partners (Baristas) and his job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.

Responsibilities:
* Assist the Store Manager in executing store operations during scheduled shifts
* Deliver legendary service to all Starbucks customers
* Improve productivity and drive sales
* Apply all standards consistently
* Train, develop and coach your store team in all operational areas

Requirements


Requirements


*Good commands of written and spoken English
*Customer Understanding
*Ability to delegate tasks/ deploy team members
*Strong interpersonal skills/ ability to lead & motivate others
*High flexibility and energy level.
*1-2 years experience in a relevant position.

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
This Position is closed or expired