Job closed
Ref: KP561-369
Job description / Role
The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company's objectives. He/she is also responsible for the inventory, maintenance and external appearance of his/her shop.
Develops and implements store operating plans, policies and procedures in line with corporate branding in order to achieve and exceed sales and profitability objectives.
Ensures the effective implementation of plans, policies and procedures through leadership of the store team (setting goals and objectives, managing performance, developing and motivating employees), in order to ensure the highest levels of performance are achieved.
Manages staff recruitment in order to ensure the recruitment of high calibre staff that enables the store to meet its objectives.
Manages annual allocated budget by managing expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget, in order to ensure effective store cost management.
Develops and maintains good working relationships with external suppliers and back office departments, in order to support the smooth operation of the store.
Ensures the stock is effectively measured, controlled and managed in compliance with corporate stock management procedures.Manages order placement/requisitioning activities in order to maximise sales and meet stock performance objectives.
Ensures all ranges are effectively merchandised in line with brand image and standards.
Ensures cash management policies and procedures are followed and cash registers are accurately reconciled.
Solves critical store operational problems including customers complaints, in order to ensure operational effectiveness and to increase customers satisfaction.
Liaises regularly with his/her brand manager and other Shop Managers in order to understand ongoing brand activities and developments and share best practices and ideas.
Prepares management information reports on store performance in order to ensure that his/her brand manager has the relevant information needed to support operational decision-making.
Liaises with Country Manager regarding all non-commercial aspects including administrative and operational challenges.
Requirements
University degree.
A minimum of 3 years experience in a managerial position.
Experience in fashion retail is a major plus.
Strong knowledge and understanding of store operating procedures.
Strong people management and problem solving skills.
Strong communication skills. Strong customer service skills.
Fluent in written and spoken English.
Computer knowledge.
Competencies:
Deciding and initiating action
Leading and supervising
Working with people
Adhering to principles and values
Writing and reporting
Applying expertise and technology
Planning and organizing
Delivering results and meeting customers' expectations
Following instructions and procedures
Adapting and responding to change
Achieving personal work goals and objectives
Entrepreneurial and commercial thinking
About the Company
Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.