Showroom Manager

Job description / Role

Al Tayer Motors is looking for a Showroom Manager for our Maserati Sales division to plan, manage and lead the showroom sales team.

The successful candidate shall -

* Have industry experience in luxury automotive sales management enabling him/ her to execute such strategies as to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit term.
* Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
* Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
* Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.
* Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.
* Monitor PDI process and ensure highest level of customer satisfaction.

Requirements

* Should be a graduate with at least 5 to 7 years relevant experience in a similar role.
* Shall have in depth knowledge of Automobile sales gained through formal training and work experience
* Preferably bilingual (Arabic and English)

About the Company

Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.