Job closed
Ref: HP698-9228
Job description / Role
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.We are currently looking for a Site Supervisor to provide an excellent Aftersales service to the customer, whilst ensuring achievement of, or exceeding the locations' monthly/annual sales and profitability target.
The main responsibilities of the role are as follows:
* To manage the Workshop Store Operations and exercise control on staff (in all areas), receipts, issues, storage and availability of stocks and materials, consumables and tools.
* Workshop Administration as required in the respective branches.
* Ensure that the assigned service jobs are executed in line with established work procedures, time standards and housekeeping standards so that the overall objectives of productivity are met or exceeded.
* To assist / guide fellow Technicians in case of difficult problems. Qualified as In Centre Trainer (ICT). Should be able to conduct assessment to co-technicians and recommend required training.
* Ensure satisfactory financial performance, gross margins and turnover in order to achieve the company's objectives and budgets.
* To ensure and sustain customer satisfaction to retain current customers and expand new customer base.
* Carry out service marketing to enlarge business volume in order to achieve continuous growth.
* Develop the team to a level of proficiency to enable then to deliver an outstanding quality of service.
Requirements
You will have the following skills and experience:
- Minimum Qualifications and Knowledge: High School Graduate and Technical School Graduate/Degree/Diploma/(Field of Specialization if required
- Minimum Experience:Â Â 5 -7 Years in reputable Tyre/Automotive workshop as mechanic with experience of management and administrative functions.
Job-Specific Skills: Can perform minor and major tyre & mechanical services, batteries rectification/repairs. Excellent in communication, analytical and supervisory skills.
Behavioural Competencies: Communication, Customer Oriented, People Skills, Problem Solving, Decision Making
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.