Soft Services Manager

Job description / Role

Our client is looking to recruit a Soft Services Manager for a University site in Abu Dhabi.

The purpose of the job is to provide financial and technical management and expertise on a designated portfolio on behalf of clients, either directly or through the selection and management of outsourced service providers. It further provides soft services management and expertise on new and existing properties managed on behalf of clients, either directly or through the selection and management of outsourced service providers and development of new business and settling down management thereof. Soft Services includes, cleaning, security, landscaping, waste management, pest control and associated services.

Key Responsibilities;

*Management of relevant service providers, ensuring they are competent in their appointed disciplines and provide the company and their clients with the correct and most cost-effective service in their line of business.

*Interact with the occupants to ensure positive relationships are maintained in the Property.

*Design and establishment of suitable operational procedures to ensure that service delivery is consistent in frequency of requirement for their designated areas and devises methods and procedures for effective control of this function from both a cost and effectiveness point of view.

*Manage expenditure on operational matters, in line with the company;s authority limits.

*Ensure the delivery of high value added recommendations to the client.

*Stay abreast of market and competitor performance for benchmarking purposes.

*Analyse tenant/ customer satisfaction surveys and implement the necessary action plans.

*Drafting, implementing and management of all service level agreements.

*Drafting, implementing and training of all emergency procedures.

*Provide an effective management resource in the "public areas" and "back of house" for the full operating time of the University.

*Personally and directly respond to and manage all occupants' complaints, furthermore ensure that these complaints are properly resolved to the company's standard.

Requirements

Skills and Experience

*2-3 years operational delivery experience.
*Management of cleaning, security, waste management, landscaping, pest control and associated services.
*Experience in retail, commercial and industrial properties
*Good communication skills
*Contract Management
*Teamwork
*Management experience

About the Company

Engage was formed in 2007 in response to frustrations at the level of service delivery offered by traditional large recruitment agencies working in the construction market. With a belief in providing a truly knowledgeable, precise and quality driven service, Engage strives to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace.

We provide precision staffing solutions, including contingency and executive search, within the construction and commercial marketplaces. Our enduring relationships with market leading organisations in the region and overseas means we have access to the best candidates and the best vacancies.