Specialist – Bids & Customer Projects

Ooredoo
Qatar

Ref: GP880-260
Ooredoo

The Role


The Role


Managing the preparation of proposals relating to the ITC solutions for corporate customers.

Context/ Background:
The position function is to work with and influence internal suppliers in the development and submission of customer proposals with regard to ITC technologies for the corporate market. Also influences external customers by delivering professional selling documents.

Overview
* Control of proposal compilation in accordance with quality management procedures and checklists, under the supervision of the Senior Manager Bids and Proposals.
* Proposal design and scheduling in accordance with principles set out in the group's quality documentation; analysis of requirements and establishment of responsive and persuasive document design criteria directed at achieving quality in the ITC solutions offered and their presentation to customers.
* Supervise support staff work performance and deliverables.
* Able to form matrix teams (internal and external) as required developing and preparing proposals.
* Proposal development and production in accordance with group procedures and the principles of good writing, editing and presentation. This accountability will cover:
* Research into solutions to ITC problems
* Writing sections or commissioning experts authors
* Motivate and chase authors as necessary to achieve production timelines
* Sub-editing and proof-checking
* Arranging final authoritive sign-offs
* Preparing final versions
* Supervising production and timely proposal delivery to customers

* Organisation of human and technical resources to meet production targets and submission dates.
* Liaising with pre-sales solution consultants, suppliers, customers, operations, product and account managers, and with Commercial, Legal, Finance and Regulatory groups which contribute to the proposal design and development, to ensure commercial protection for Qtel Business Solutions (QBS).
* Maintain Bid and Proposal records and produce periodic statistical analysis and updates for senior management. Present status reports as required.
* Create, review and maintain credibility material. This to include: project descriptions for completed projects or those having reached significant milestones, completion certificates.
* Carry out post submission reviews, recording lessons learnt and recommending process enhancements for continuous improvement.
* Role holder will understand the regulatory, fair trading, and competition rules relating to their work sufficiently to be able to comply with them, relying on their own knowledge or on their ability to recognise that they will need specialist support.
* Act responsibly in matters of health and safety at work.

Business Impact

* Good understanding of relationship management and doing what it takes to meet customer expectations.
* Role holder will be delivering proposals to Qtel customers within Qatar thus having an appreciation of providing the proposed services will be important.
* Provides inputs and helps influence the commercial strategy of customer proposals
* The role currently has an important impact on business results as it supports selling activities of the New Line of Business Account Management teams.
* The role is required to receive all bids invitations and organise a team ranging from technical, commercial and financial areas and start working on a commercial solution to submit management for approval.

Costs & Profitability

* Monitors proposal development costs in terms of man-days of effort.
* Will be exposed to different commercial business models which will be required to be vetted and conform to agreed financial sign-off criteria/procedures and pricing policy guidelines.

Problem Solving

* Focuses on winning profitable business; maintains the attitude that all things are possible; doesn't take no for an answer; fits process to tactics rather than vice versa; finds commercially sound ways of doing things; uses levers; returns missiles to sender; manages risks.
* Important to the credibility of Qtel's corporate offerings as this role will be delivering persuasive and professional sales and contract documents to customers.

Planning & Organizing

* Responsible for the organisation of Qtel matrix teams for project delivery.
* Management of 3rd party suppliers and integration into matrix teams as appropriate
* Sets clear priorities, objectives and standards for self and matrix team; organises resources realistically to achieve results

Requirements


Requirements


Minimum Experience & Essential Knowledge

* 7 years experience in technical fields related to telecommunications.
* 5 years experience in bids management fields related to telecommunications and construction industries.
* Must have been in a customer facing role and have an understanding of support requirements.

Minimum Entry Qualifications

* Bachelors Degree in Telecom Engineering

SKILLS:

Professional

* Excellent grasp of English expression (GCSE or equivalent qualification in English).
* Technical background including an appreciation of networks, switches, routers and TCP/IP.
* Excellent bids and tenders analytical experience.
* Excellent technical report writing experience.

Networks (Internal  & External Contacts)

* Pre-Sales
* Account Management
* Vendors.
* Suppliers.
* Other network operators.
* IT department internally.
* Regulatory, Legal and Procurement.
* Network Planning and Engineering.
* Product Management

Behavioural Competencies

* Excellent communications skills both verbal and written.
* Good negotiation skills.
* Ability to coordinate people across multiple teams.
* A team player.
* Team management skills.
* A self starter.
* Results orientated.
* Customer focused.
* Good commercial awareness.
* Attention to detail.

Team working, Coaching/Development & Leadership

* Work as part of the Account Operations unit in order to support the activities of the account managers to generate the required revenue and profit targets.
* Guiding Account Management team with proposal preparation and submission criteria will form a part of this role.
* Will be required to form and control virtual/matrix teams.
* Work with support staff and insure their work is properly executed and according to departmental policies.

Communicating, negotiating & influencing

* The role holder will be required to work across a number of departments including procurement, legal, regulatory, sales, products and services, pricing sections internally, and possibly with 3rd party providers externally, in order to agree and resource proposal submission plans.
* Plays a strong supportive role in shifting the perception of Qtel to an ITC Services provider rather than a telco operator.

Decision Making

* Decisions are straightforward and will be centred on designing and organising customer proposals which are workable and deliver profitable revenue.
* Ensures appropriate management and departmental sign-offs are completed prior to proposal submission.

About the Company


About the Company


Ooredoo, formerly known as Qatar Telecom (Qtel), is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives and Indonesia. Ooredoo’s shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.
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