Specialist ERP Systems Application

Job description / Role

The Specialist ERP Systems Application provides high quality application support for Sidra ERP Systems that range from core ERP to Clinical Support and Education. Implements new designs/upgrades to existing systems. Works with ERP end users to document business processes and guide them through complex application functionality.

KEY ROLE ACCOUNTABILITIES:
- Conducts job duties and responsibilities according to the organizations business systems development methodology and/or its Systems Development Life Cycle (SDLC) methodology.
- Defines overall application functional/business requirements with ERP end users and recommends application modifications/configurations/processes for solutions to functional requirements.
- Implements, designs and/or upgrades ERP applications
- Creates test plans for projects.
- Analyzes model test discrepancies to find trends and works with programmers to resolve them. Establishes cost and time estimates for development/ implementation of projects.
- Produces business process flow charts.
- Creates communication plans (correspondence, presentations, and other materials) for knowledge transfer to leadership.
- Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
- Guides end users through complex application functionality.
- Responds quickly and efficiently to any application related incident that is sent via help desk to the team
- Adheres to Sidras standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

Requirements

- Bachelor Degree Level Qualification in relevant field
- 3+ years of Lawson experience or 6+ years of relevant experience with other ERP applications in an Academic/Research Medical facility or equivalent combination of education and work experience.
- Strong knowledge of system development methodology, project management and system architecture
- Ability to strategically manage multiple projects simultaneously
- Comfortable with a dynamic, fast paced work environment
- Experience supporting solutions in hospital environment
- Proven experience in supporting mission critical applications
- Experience working and collaborating with Software support teams
- Expanding knowledge of related ERP disciplinary areas.
- Deep specialized knowledge in specific aspects of ERP discipline.
- Competent to work at a high technical level of most phases of systems analysis
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office suite
- Fluency in written and spoken English

About the Company

Sidra Medical and Research Center will be an ultramodern, all-digital academic medical center which will set new standards in patient care for women and children in Qatar, the Gulf region and internationally.

It will encompass three essential missions:

World-Class Patient Care Medical Education Biomedical Research

Sidra will work closely with its academic partner Weill Cornell Medical College in Qatar (WCMC-Q) and Hamad Medical Corporation in regard to all three missions, raising the standard of health care throughout the country and providing valuable opportunities for research and learning. Sidra is part of a dynamic research and education environment in Qatar that includes leading international institutions, such as Georgetown University, as well as other newly established national research centers.