Specialist Fibre Implementation (QBS)
Qatar Telecom (Qtel)
Qatar
Ref: GP880-220 		Qatar Telecom (Qtel)

The Role


The Role

Please note that this position is on a fixed-term contract, for 2 years.

Overview:

* Set the migration plan in order to achieve a smooth customer experience.
* Plan and manage the phased migration of existing customers to Fibre on a zone by zone basis. Support the project in ensuring that migration figures reached the targeted rate and that all Business Solutions customers are included.
* Ensure the timely and effective implementation of the Business Solutions Project Plan.
* Deliver a smooth migration of customers to the new network / services.
* Provide clear guidance on the Zone rollout of the services, in accordance with the locked down sales and migration forecasts
* Ensuring that all IT build meets proposition requirements for the CRM and Fault Handling systems
* Co-ordination of all activities to support the project roll-out, migration of existing customers and acquisition of new customers
* Working with the Contact Centre and IT ensure that the IT development meets business proposition requirements. Train out the changes and processes to the contact centre together with scripts and any knowledge based tool enhancements.
* Ensuring that customer data is available for the Call centre
* Ensuring the timely implementation of the support function (internal and external to Qtel)
* Identify and escalate risks, issues and threats to the project plan
* Ensure tight alignment of efforts between Business Solutions, Consumer Services and across all project workstreams
* Communicate the status of work regularly within Business Solutions and to the project as a whole as and when required
* Ensure smooth roll-out of the project to support the migration of existing copper-based services to Fibre-based services
* Execute campaigns for new acquisitions and ensure sales targets are meet.

Business Impact

* This role contributes to the project launch and success by meticulously managing Fibre Implementation services for all FTTx Consumer products & services.

Costs & Profitability

* Delayed & incorrect project implementation will lead to losses and will affect Qtel's image.

 Problem Solving

* Make sure all issues are reported properly.
* Implement a problem resolution strategy and plan external resource allocation aiming to minimize problem resolution time. Â
* Make sure all issues are solved within permitted timeframe.

 Planning & Organizing

* Develop plans and procedures to implement activities to improve quality and efficiency of rollout.
* Monitor rollout performance and bring to the notice of program lead areas of concern.
Team working, Coaching/Development & Leadership (Coaching & Leadership applicable to people managers)
Work as an effective team member within the consumer and as a project team to help meet project goals and objectives.
Communicating, negotiating & influencing
Working with Sales (Corporate, SME and SOHO Account Management), Third Party Sales Managers, plan and execute marketing elements for acquisition within zones and new acquisition campaigns.
Decision Making

* Authority to take decisions in the area of rollout and services
* Has the authority to manage implementation issues with other project teams
* Bring to the notice of superior all issues of strategic importance.

Requirements


Requirements

* Proposition - IT deliver to Ghazal Marketing Paper, signoff of UAT
* Call Centre - Automated Contact Centre information to Huawei call centre.
* Campaign Management - Monthly marketing campaigns to ensure migration and new acquisition targets are achieved.
* Monthly reporting on the new customer acquisition and retention levels
* Delivery & rollout of all new products & services as per project plan

* Bachelor's Degree in Engineering/Marketing
* MBA is an advantage

About the Company


About the Company

Qatar Telecom (Qtel) is the exclusive telecommunications provider in Qatar. Its principal activities include local and international fixed telephone, mobile, Internet, data and cable television services.

Qtel is committed to growing its presence in the Middle East and internationally. In 2004, Qtel led a consortium and won the public tender for the second mobile license in Oman, and launched its Nawras subsidiary services in March 2005, capturing more than 500,000 new customers (over 31% of the Omani mobile market) in just over 20 months of operations. In November 2006 signed an agreement to acquire a strategic stake in NavLink, a leading provider of managed data services to businesses in the Middle East, with AT&T Inc. In January 2007, Qtel further extended its international presence through the acquisition of an approximate 25% equity stake in ST Telemedia’s Asia Mobile Holdings Pte. Ltd. (“AMH”).

In March 2007 Qtel had sealed what was rightly described as the 'biggest ever telecommunications deal in the Arab world' when it acquired 51% of the share capital of Kuwait based National Mobile Telecommunications Company KSC - (Wataniya) from Kuwait Projects Company for a total cash consideration of $3.8 billion, in a deal that is expected to give Qtel an increasingly important and prominent role in the MENA region.

This Position is closed or expired