Job closed
Ref: OP548-41
Job description / Role
Job Summary:
* Responsible for providing IT support services to the project site offices
* Lead the team of outsourced support engineers and also provide direct on-site IT support to the users
* Maintain existing network and telecommunication equipment and circuits, desktop hardware and standard applications
Roles and Responsibilities:
* Responsible for the installation, configuration and maintenance of desktop hardware (including desktop computers and printers) and standard desktop applications (including Microsoft office applications, virus protection, and network security)
* Responsible for on-site IT user support for network, telecommunication, desktop hardware and standard applications
* Maintain detailed configuration of computer and communication equipment
* Work closely with other staff in information technology department to provide quality IT support to users
* Assistance to develop applications/tools like databases, macros, templates etc. to automate workflows/processes in the site offices
* Responsible to maintain inventory of all IT equipment that include computer hardware, Telephone equipment, communication equipment and software applications at the Site offices and the offices of PMC and Consultants
* Responsible for optimum operation and availability of the network.
* Ensure that the Operations and Network Services meet the performance SLA targets of the IT division
* Assist in managing outsource supplier contracts and negotiations for provision of IT Services
* Assist in developing and enforcing operational desktop standard configurations, documentation, and procedures
* Manage the complete lifecycle of end-user technology assets from acquisition to disposal of hardware (laptops, desktop computers, monitors, printers, etc...), software, and telecom elements in coordination with corporate procurement
* Ensure conformance to relevant Service Level Agreements
Reporting Lines:
* Report to: Senior Manager - IT Infrastructure and Support
* Report From: None
Requirements
* Bachelor in computer science, engineering or equivalent required
Business capabilities:
* 6+ years of experience in an IT Support position in a large company
* Broad range of LAN/WLAN and IP telephony knowledge, especially regarding Cisco networks
* Extensive knowledge of standard desktop applications and operation systems, especially regarding Microsoft office applications, adobe products, and windows operating systems
* Knowledge of IT Service Desk procedures, anti-virus and security systems, and backup systems
* Vendor Management and Team Management Skills
* Thorough understanding of ITIL or similar service delivery systems
Interpersonal skills:
* Strong analytical skills
* Technical and non-technical communication skills
* Ability to establish user trust and confidence
Key Performance Indicators:
* User satisfaction level
* Number of processed tasks/issues/problems
* Issues/problems resolution rates
* Conformance to SLA targets
About the Company
The company has developed some of Abu Dhabi's most iconic and complex projects, from the Formula 1 facilities on Yas Island to the thriving new Shams Abu Dhabi community on Reem Island. Its property portfolio is diversified and balanced, with residential communities accounting for around half of assets, retail property representing a third, and the remainder split between commercial and hospitality.
With a land bank of over 77 million square metres, 90 percent of which is in special investment zones, Aldar Properties is focused on serving the growing demand in the UAE for high-quality and professionally managed property.
Aldar Properties is a strong partner of the Abu Dhabi government, which is a major shareholder. The business is aligned with the Emirates Vision 2030 strategy of economic diversification and social infrastructure development.