Specialist – Qtel Fibre (High Value Segment Implementation)
Qatar Telecom (Qtel)
Qatar
Ref: GP880-222 		Qatar Telecom (Qtel)

The Role


The Role

PLEASE NOTE THAT THIS IS A POSITION ON A FIXED-TERM CONTRACT--2 YEARS CONTRACT.

Overview:

* Plan and manage the phased migration of existing Al Nokhba customers to Fibre on a zone by zone basis.
* Liaise with the Contact Centre, Al Nohkba Contact Centre, Â FTTx product manager(s) to communicate Consumer VIP processes, scripts and any knowledge based tool enhancements which will assist the handling of Consumer VIPs (including blocking and first contact handling)
* Actively work with Marketing Communication & PR to help execute national awareness campaign aimed at project launch and implementation.
* Ensure complete End to End solutions are delivered which interop with existing customer solutions, plant and equipment.
* Consult with customers and/or Al Nokhba call centre when VIP install teams are on-site and via personal visits, calls etc to cater for potentially non-standard mass market and bespoke solutions.
* Deliver and exceed customer expectations while delivering in a high pressure and multi-location environment.

Business Impact
This role contributes to the project launch and success by meticulously managing Al Nohkba services for all FTTx Consumer products & services.
Costs & Profitability
Delayed & incorrect project implementation will lead to losses and will affect Qtel's image.
Problem Solving

* Make sure all issues are reported properly.
* Implement a problem resolution strategy and plan external resource allocation aiming to minimize problem resolution time. Â
* Make sure all issues are solved within permitted timeframe.

Planning & Organizing

* Develop plans and procedures to implement activities to improve quality and efficiency of rollout.
* Monitor rollout performance and bring to the notice of program lead areas of concern.
Team working, Coaching/Development & Leadership (Coaching & Leadership applicable to people managers)
Work as an effective team member within the consumer and as a project team to help meet project goals and objectives.
Communicating, negotiating & influencing

* Establish and manage multiple cross-functional relationships, coordination and communication lines with all project teams and Qtel business units.
* Work closely with all external vendors and establish a productive association.

Decision Making

* Authority to take decisions in the area of rollout and services
* Has the authority to manage implementation issues with other project teams
* Bring to the notice of superior all issues of strategic importance.

Requirements


Requirements

* Successful migration of all VIPs in a given OLT area (pending availability and interop)
* Delivery & rollout of all new products & services as per project plan
* Customer complaints directly involving Consumer VIP liaison team

* Bachelor's Degree in Engineering/Marketing
* MBA is an advantage

About the Company


About the Company

Qatar Telecom (Qtel) is the exclusive telecommunications provider in Qatar. Its principal activities include local and international fixed telephone, mobile, Internet, data and cable television services.

Qtel is committed to growing its presence in the Middle East and internationally. In 2004, Qtel led a consortium and won the public tender for the second mobile license in Oman, and launched its Nawras subsidiary services in March 2005, capturing more than 500,000 new customers (over 31% of the Omani mobile market) in just over 20 months of operations. In November 2006 signed an agreement to acquire a strategic stake in NavLink, a leading provider of managed data services to businesses in the Middle East, with AT&T Inc. In January 2007, Qtel further extended its international presence through the acquisition of an approximate 25% equity stake in ST Telemedia’s Asia Mobile Holdings Pte. Ltd. (“AMH”).

In March 2007 Qtel had sealed what was rightly described as the 'biggest ever telecommunications deal in the Arab world' when it acquired 51% of the share capital of Kuwait based National Mobile Telecommunications Company KSC - (Wataniya) from Kuwait Projects Company for a total cash consideration of $3.8 billion, in a deal that is expected to give Qtel an increasingly important and prominent role in the MENA region.

This Position is closed or expired