Job closed
Ref: HP048-351
Job description / Role
Job Description
* Ensure 100% satisfactory service provided for Customer & RM's/TM's.
* Ensure customer calls are addressed timely and appropriately on the same day.
* Ensure all accounts are open within agreed TAT (3 days).
* Ensure all account opening documents are checked as per the checklist & copy to be filed before submission.
* Ensure all E forms are processed (in CEMS) within agreed TAT and follow up to be done on timely base within the stakeholders.
* Ensure CMO referrals are reverted on the same day.
* Ensure all delegated CSM perform call backs for CMO referrals and send for processing on the same day.
* Check and scan all investments subscription /redemption documentation for accuracy.
* Ensure complete adherence to communicated processes and policies.
* Identify and adopt better controls for day-to-day operations.
* Ensure timely and accurate escalation of service issues that cannot be resolved by CSM to Head/ Sr.CSM.
* All complaints all logged within timely basis on CEMS.
* Provide daily update of instructions received and processed to RM's/TM's to ensure nothing has been left without responding.
* Ensure daily updating of general MIS / eBundle MIS.
* Ensure within 3 working days all clients are called by the delegated CSM as an introduction call and daily MIS updated accordingly.
* Ensure document storage retention management policies are followed.
Key Roles & Responsibilities
Identify and adopt better controls for day-to-day operations.
* Ensure timely and accurate escalation of service issues that cannot be resolved by CSM to Head/ Sr.CSM.
* All complaints all logged within timely basis on CEMS.
* Provide daily update of instructions received and processed to RM's/TM's to ensure nothing has been left without responding.
* Ensure daily updating of general MIS / eBundle MIS.
* Ensure within 3 working days all clients are called by the delegated CSM as an introduction call and daily MIS updated accordingly.
* Ensure document storage retention management policies are followed.
How To Apply
Please apply online. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 21/04/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Requirements
Qualifications & Skills
- UAE National is a must
- Good English communication skills (written & Spoken)
- Excellent customer services attitude
- Prior 3-5 years of customer relationship management experience in the similar industry.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.