Job closed
Ref: HP905-43
Job description / Role
Key Accountabilities:
The Processor is responsible for undertaking processing activities, within established policies and procedures, to support the work accomplishment of the Clearing Unit, while also overseeing and providing technical guidance to the work of Assistant Processors.
* Prepare draft correspondence based on general guidelines to be reviewed and finalised by higher Levels to support the expeditious completion of the processes.
* Act as the first point of operational contact for customers in the Branch and Head Office for providing basic level headline information on various services ensuring that all enquiries are handled expeditiously.
* Respond to customers' complaints, resolve minor issues and escalate unresolved issues to the higher Levels, as per the established procedures, to ensure that customer-based operational issues are tackled expeditiously.
* Process outward clearing cheques and ensure that they are posted and sent for clearing as per target with minimum errors.
* Ensure the completeness of application in terms of supporting information, signature and compliance with the requirements to accurately accomplish the work.
* Register, process, and post the applications for various services and obtain approval from higher Level before filing the office copy and releasing the document to fulfil the commitments of the Units.
* Process / monitor follow-up the settlements e.g. post-dated cheques, swift messages, bills payments to ensure timely realisation of payments and report.
Requirements
Person Specifications:
* School Leaving certificate, Diploma in Finance discipline preferable.
* Computer Literate.
* 12 years in general banking operation preferred.
* Written and spoken English - Arabic preferable.
*Good interpersonal and negotiating skills.
* Investigative and analytical mind.
*Good report writing skills.
About the Company
In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen.
By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder.
Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.