Store Manager - Boux Avenue

Job description / Role

Results Focus
- Drive and deliver Balanced Score Card objectives.
- Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers.
- Fully implement new promotions accurately in accordance with promotional instructions.
- Ensure colleagues sell positively the full range of merchandise using all available channels.
- Accept overall responsibility for security and loss prevention in store with regards to compliance procedures in line with company policy.
- Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of Sales and Service expectations.
- Encourage colleagues to give feedback to grow sales and manage costs.
- Give developmental and motivational feedback to colleagues on their performance.

Customer Service Perfection
- Demonstrate and establish the highest levels of customer service and train and coach colleagues to deliver the Boux Avenue Shopping experience consistently.
- Introduce add on sales to customers that are relevant and train and coach colleagues in the necessary techniques.
- Maintain and develop product knowledge levels within the store.
- Deal effectively with customer feedback or complaints in a polite manner.
- Ensure GLIDE is demonstrated consistently.
- All Colleagues trained & demonstrate Boux Avenue Bra fit experience.
- Understand and be aware of external environment and competition and feedback key messages to store and head office.

Management Controls
- Ensure all colleagues understand their role and responsibilities and are given the training and opportunities to fulfil their job role.
- Ensure monies are secure and banked according to risk management procedures.
- Ensure security checks are carried out to reduce the risk of loss including staff searches to meet or exceed company minimum requirements.
- Adhere to the company stock control systems, policies and procedures at all times and allow only authorised colleagues to carry out stock management as per policy.
- Promote a safe and secure environment for customers and colleagues within Company and legal requirements and seek assistance from relevant departments when required.
- Carry out all policies and procedures as laid down in the Operations Manual.
- Efficient colleague administration completed in a timely manner such as payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks.

Team Building
- Integrate and welcome new colleagues into the team smoothly with the use of the Induction Booklet and relevant training tools.
- Motivate colleagues with feedback, training, delegation, local incentives and effective communication, seeking advice from Line Manager/HR Department and if unsure of the techniques.
- Recognise & praise Colleagues when appropriate
- Address conflicts within the team in a timely manner seeking advice from Line Manager/HR Department if necessary.
- Get involved in fund raising, Charity work & Network professionally.

Managing Change Professionally
- Positively support and manage change in a prompt, positive and supportive manner.
- Seek advice from line manager if the nature and intention of the change is not understood.
- Initiate new ideas for change within own area of responsibility.
- Handle objections and obstacles to change in a positive manner.
- Support colleagues through change.

Communication
- Passionately deliver an effective daily team brief for all colleagues and ensure that all members of management are trained and coached to deliver the daily team briefings & follow up throughout the day.
- Communicate targets to each colleague.
- Communicate regularly and effectively with the Store Management team through management meetings, diaries & handovers.
- Report sales and business performance to Area Manager in daily/weekly feedback.
- Attend meetings as required and contribute in a positive and constructive manner.
- Build relationships with Head Office Departments and openly network across the business.

Planning and Organising
- Use rotas effectively and in advance (approximately 4 weeks) to deploy colleagues effectively and fairly, delegating workloads, incorporating annual leave and other planned absences to ensure maximum coverage at all times.
- Time in lieu for all colleagues is taken within the required periods.
- Plan ahead for scheduled events such as promotional changes, ensuring that all materials are prepared and colleagues briefed.
- Delegate effectively promotional changes and layout changes utilising all team members and their skills ensuring consistent presentation standards
- Ensure that there is sufficient sales floor coverage at all times and maintain own presence on the sales floor.
- Process and clear deliveries promptly & in a timely manner.
- Maintain an efficient housekeeping, cleaning and a robust replenishment system in place.
- Ensure stockroom standards are delivered consistently to Perfection.

Leadership
- Demonstrate a passion in the Brand by being an ambassador for the brand & inspire others within the team to deliver the same.
- Create an environment of mutual trust & respect.
- Give clear directions on the goals, targets and objectives and confirm understanding with team.
- Provide information, knowledge and methods to team members to achieve the goals, targets and objectives set.
- Ensure that achievements are recognised & celebrated.
- Appraise staff regularly using the relevant assessment methods, i.e. probationary and annual review.
- Lead by example through promptness, attendance and personal presentation standards.
- Be polite and approachable to colleagues at all times listen & respond appropriately.
- Assist the business when required to support store openings, training & local store issues.

Colleague Development and Performance Management
- Recruit colleagues as agreed with Area Manager using the competency interviewing format.
- Support colleagues through the Induction programmes.
- Make available all opportunities for colleague training and development.
- Succession plan for the future to build a talent pool for progression within the business.
- To coach colleagues when there is a shortfall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager/HR Department.
- Utilise the team resource to develop others within the store.
- Follow up on colleague development.
- Ensure a Personal Development Plan (PDP) is in place to support own personal development, and review objectives/time scales regularly.
- Continually encourage and support the development of the management team, ensuring PDPs are in place for both Deputy Manager and Team Managers, regularly reviewing objectives and timescales.
- Deal with underperformance through the correct procedures in a confident and timely manner.

Requirements

- Results Focus - achieve goals, targets and objectives in agreed deadlines.
- Customer Service Excellence ensure the team provides excellent customer service.
- Management of people and tasks ensure colleagues understand and carry out their key responsibilities and that all tasks are effectively managed.
- Team Building motivate the team and utilise their different qualities to enhance the overall effectiveness of the team.
- Managing Change react quickly to change and implement it positively, handling objections and overcoming obstacles to achieve business objectives.
- Communication demonstrate the importance of communicating with colleagues and others.
- Planning and Organising effectively schedule and overcome obstacles and adjust plans as necessary.
- Leadership guide individuals towards task accomplishment.
- Colleague Development and Performance Management train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection.
- Retail experience.
- Previous managerial responsibilities

About the Company

Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally. With a rich history of pioneering businesses and technologies, this heritage of innovative success is built upon values of excellence in the products developed and the processes followed. Our Core Areas of Expertise are Foods, Commodities, Construction and Properties. And furthermore, our additional areas of focus include Energy, Printing, Retail and Education.