Store Manager – High End French Luxury Brand
Al Mana Luxury
The Pearl of Qatar, Qatar
Ref: HP129-31 		Al Mana Luxury

The Role


The Role

GENERAL MISSION:

The general mission is to locally develop the presence of the Luxury Brand you will be assigned to by managing the Store located in The Pearl of Qatar:
- Development of product sales,
- Team management,
- Running the operations
- Participating to communication and public relations projects
- Optimising his efforts in coordination with the other stores of the Al Mana Luxury Group.

In line with the commercial policy of the company and in the frame of the Brand Group policy, the store manager carries an intention of permanent and active development of his business and of the business more widely.

MAJOR ACTIVITIES

a) SALES

- Through his frequent presence in contact with customers, implementation of all means necessary to achieve sales objectives.

- Setting an example to the team by acting as the first ambassador to customers.

- Maintaining close and consistent relations with certain customers (VIPs, regular customers, etc.) and intervening personally when a sale falls under his competence.

- Checking the presentation and appearance of the store in line with the brand’s representation criteria.

- Solving the conflicts or commercial difficulties with the clientele.

- Offer an after-sales service by following up repair, delivery and special orders.

- Survey the competitors’ projects or events

b) MANAGEMENT OF THE SALES TEAM

- Coordinating and motivating the team to provide a consistent level of service to customers.

- Recruiting, integrating and training sales staff in terms of product and the art of selling the brands products.

- Organizing the breakdown of tasks, fixing objectives, assessing the results of the sales team, proposing annual wage reviews.

- Regularly organizing opportunities for friendly discussions to guarantee the circulation of information, improve the operation of the store and ensure the self-fulfillment and development of the team.

- Solve the possible conflicts or disputes within the team

- Inform the team about events in the local subsidiary and in the Group

c) OPERATIONS

- Drawing up and monitoring the budget in cooperation with the Sales-Operations Manager and other departments (purchases, sales, payroll, communication).

- Working closely with the merchandising and buying team, to propose the buying plan every season, in terms of budget repetition and styles.

- Achievement of objectives fixed within the framework of the operating account.

- Drawing up management statements and forwarding them on a monthly basis.

- Stock management.

- Ensure that the staff is working in safe conditions and inform them of preventive actions to take.

- Give a regular feedback of the business to the Sales Manager.

d) COMMUNICATIONS and PR

- Representing Al Mana Luxury and Brand names to existing or potential customers in the city by organizing events and opportunities to present our products.

- Acting as the Al Mana Luxury and Brand ambassador to the customers and every other people that can interact with us.

- Compiling a customer database and updating it permanently.

- Proposing an annual store promotion plan.

GENERAL PURPOSE

- Achieve the commercial objectives determined by the budget.

- Create a warm and lively atmosphere in the store.

- To act as an example towards the sales associates / advisors on all his/her areas of responsibilities.

- Assure the general upkeep of the store according to Al Mana Luxury and Brands standards.

- Run the store in compliance with Al Mana Luxury and Brand procedures.

- Develop customer loyalty and exceed their expectations.

- Embody/represent the Brand.

- Coordinate the sales team in a spirit of welcome and positive construction, ensuring each individual’s personal progress.

Requirements


Requirements

Requirements:

University degree, preferred in Business Management.
Minimum experience of 7 years in a Retail environment.
Minimum experience of 3 years as a Store Manager in a Retail / Luxury environment.
Leadership, communication, time management and negotiation skills.
Fluent in English.
Arabic would be a strong asset.
Team player, flexible and friendly.
Smart presentation and Fashion passionate.
30 years old and above.

About the Company


About the Company

Al Mana Luxury Co. WLL is a new addition to S.H. Al Mana Group conglomerate and a part of our continuing expansion strategy; the company has secured world famous luxury brands to be represented in Bahrain, UAE and Qatar.

Established for over fifty years, S.H. Al Mana Group is ranked amongst the largest companies in Qatar.

This Position is closed or expired