Store Manager – Plug Ins

Al Futtaim Group
Abu Dhabi, UAE

Ref: HP698-4869
Al Futtaim Group

The Role


The Role


Store Manager - Plug Ins - Al Wadha Mall, Abu Dhabi

Plug-Ins is a leading multi-brand consumer electronics and IT retailer in the UAE and acknowledged favourite with discerning customers. An Al-Futtaim group company, Plug-Ins represents over 350 leading brands through an established network of four stores located in popular shopping destinations: Dubai Festival City, The Dubai Mall, Al-Ghurair City and Marina Mall in Abu Dhabi. Plug-Ins enjoys high-brand recognition across the Middle East and is known for its leadership position and trend-setting initiatives. Plug-Ins has made buying electronics an enjoyable experience with customer friendly layout store layouts, excellent service and knowledgeable staff; all key ingredients of its customer service philosophy. Reputed for its extensive range of products, the electronics retail chain is underpinned by a team of product-savvy consultants who guide and assist customers in their purchasing decisions.

In this role you will be responsible for:

* Managing and driving performance within all aspects of P&L, including Top line sales, margins, warranty, accessory, ageing provisions, and organic growth metrics
* Manage customer engagement through mystery shop program, GUEST role play, training rhythm, and daily coaching activities
* Drive awareness with customers around promotional and value add business activities by ensuring all visual merchandising and employee communication elements are in place and executed on time
* Eliminate stock loss through the implementation of and adherence to SOP within all functional store teams (warehouse, sales, customer service, and finance)
* Perpetually improve conversion and ATV through daily performance management
* Apply efficiency measures to control and reduce costs related to store operations
* Ensure accountability around customer service standards and other key job responsibilities for all employees reporting into you

Requirements


Requirements


To be seriously considered for this role you must have:

* Bachelors Degree with Retail diploma or Retail management training from a large organization.
* Must have previous experience in Retail Chain store management. At least 5 years in store manager position with P&L experience
* A good track record in dealing with staff and a large store management team of at least 30 people or more.
* Good interpersonal skills not only to deal with multi-cultural staff but also customers.
* Great analytical skills.
* Organizational skills and must be able to delegate tasks and do effective follow up.

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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