Store Manager

Job description / Role

Objectives:
To manage and develop all aspects of store operations in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.

Main responsibilities:
- Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets.
- Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
- Minimise stock loss through the management, implementation and adherence of KPME policies and procedures.
- Analyse stock management information available to ensure sales opportunities are maximised.
- Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities.
- Prepare and implement stock takes in store in liaison with the Operations team.
- Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
- Establish and maintain effective professional relationships with key business partners.
- Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties.
- Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
- Monitor sales per square foot to ensure maximum productivity within brand and store specifications.
- Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
- Ensure all Company policies and procedures are implemented and adhered to.
- Ensure Company Health & Safety standards are adhered to at all times.
- Provide leadership and direction to team members towards the achievement of goals and objectives.
- Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
- Ensure that brand philosophy and grooming standards are not compromised.

Reporting to: Retail Sales Manager
Subordinates: Sales team
Other interactions: Store team, Marketing, Finance, Customers, Mall Management/ Landlord

Requirements

- Retail Management background with strong customer service and organizational skills.
- Paint/Design experience advantageous.
- 3-5 years experience of successfully running a profitable retail store.
- Commercial skill to articulate numerical targets, Negotiating capability to influence customers.
- In depth knowledge of the paint/ construction industry and products.
- Track record of successfully managing a similar scale retail operation.
- Communication and interpersonal skills.

About the Company

Established in 1918 by Katsujiro Iwai, Kansai Paint Co., Ltd. has grown into Japan’s largest and most progressive manufacturer of Decorative, Automotive, Industrial, Protective and Marine Coatings. Today, the company enjoys a well-established position as one of the world’s top ten paint manufacturers.

Our mission is to contribute to society by providing eco-friendly and value-added coating materials and services tailored to customer specifications. Some of our paints and coatings products are known to instill the surfaces they coat with special functionality. These features, driven by strong investment in research and innovation, are strongly acclaimed by our customers and have been earning Kansai Paint a reputation for exceptional reliability in a wide range of fields. In order to realize new innovations in coating materials, our management philosophy encourages employees to undertake new challenges and remain continuously engaged with our customers, so that collective wisdom and knowledge can enable the creation of new technologies, products and solutions.

With nearly 10,000 employees worldwide, and 41 operations across Asia, America, Europe and Africa, the various products provided by Kansai Paint and its Group companies are highly valued around the world. Our customers are based in Japan, Europe, the United States, Africa and Asian countries such as China, India and the Middle East, playing important roles in the protection and beautification of all types of products and merchandise.