Store Manager

Job description / Role

A store manager is required for a luxury boutique brand

N.B. Previous retail management experience with exposure to luxury fashion is essential

THE ROLE

Sales Achievement:

Conduct sales analysis, follow up on market trends and monitor the competition’s activity
Propose ways to improve the business: in store merchandizing, opening hours, product mix…
Produce quantitative and qualitative sales reports
Be present on the shop floor to generate sales and handling VIP customers

Customer service:
Identify customer potential needs and use initiatives to meet those needs
Ensure consistency in customer service delivered and handle all complaints
Ensure building, maintaining and using the customer data base.

Stock Management:
Enter all received goods and ensure stock control and proper record of all stock movements
Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
Prepare for the inventory.

General Operations:
Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
Follow up on different issues with Mall Management such as mall promotions, permits, security

Merchandising:
Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the brand’s visual merchandising guidelines
Conduct daily walk-thru to check presentation standards.

Man Management:
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff

Communication with different departments:
Reconcile daily reports with Accounting Department
Ascertain proper labeling and receipt of shipments with PSAS Department
Ensure accurate figures on POS system with IT department as well as proper running of finger scan machine with HR Department

Communication with Retail Manager:
Prepare, discuss and set staff monthly objectives
Supervise stock transfers and present monthly feedback on product movement
Discuss staff related issues such as annual leaves, confirmations…and ensure proper adherence to policies in practice
Assist in the Development of a succession plan for the company and report on staff performance and progress
Provide relevant reports on periodic sales, stock movements…to assist in Buying/buying reviews if necessary

Requirements

THE CANDIDATE

Education: University Degree preferably in Business Administration or Marketing
Years of Experience: 4 - 5 years preferably in retail shop management in luxury fashion
Age preference: 25 – 40
Linguistic requirements: Fluency in English and Arabic are a must
Location requirements: Only candidates from within Kuwait would be considered for the role
Excellent communicator
Presentable

Other:
Strong Managerial skills - Self confident
Ability to lead a team
Numbers and detail oriented
Commercial Flair
Analytical thinker

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.