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Job description / Role
MISSION:
Ensures the achievement of the store business objectives (sales, profitability, etc.), as well as to promote and enhance the brand, in line with corporate policies and procedures.
MAIN RESPONSIBILITIES:
SALES AND CUSTOMER MANAGEMENT
Establishes and implements Action Plans to develop sales for each product category and client segment.
KPIs:
Sales targets
Turnover (HR)
Inventory results
Ticket Association (CRM)
Ensures the achievement of business objectives and implementing activities and strategic projects, keeping in constant connection with Corporate functions.
Demonstrates sales leadership by playing an active role on the sales floor.
Ensures the implementation and development of CRM initiatives to develop a clientele network for the store.
PEOPLE MANAGEMENT
Manage Store staff with the support of Local HR (Recruitment, Coaching, Training).
Ensures the development of motivation, sense of belonging, and business involvement.
STORE IMAGE MANAGEMENT
Ensures correct interpretation and implementation of visual guide lines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the VM-Team.
Takes care of the general look of the store / depts. in terms of cleanness, tidiness, and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
Ensures that ordinary maintenance is carried out, trough the intervention of the responsible corporate structures.
STORE OPERATIONS MANAGEMENT
Ensures an economical and operational effective management of the store, in compliance with internal policies and procedures.
Ensures an adequate integration and optimization between front and back-office, ensuring appropriate store resources coverage, and supervising logistics and stock management.
Ensures maintenance of inventory accuracy, in line with corporate policies and procedures.
Requirements
COMPETENCIES
Drive for results
Business acumen
Customer service
Managerial courage
Continuous improvement
Proactive problem solving
Decision making
Effective communication
Team excellence
Motivation & Passion
Integrity & Trust
Entrepreneurial Spirit
PREVIOUS EXPERIENCE:
5 to 10 years experience, including 3 years in management positions in the Retail / Fashion Industry.
IT SKILLS & LANGUAGES
Fluent in English (oral and written).
Arabic is a plus. Italian would be a strong asset.
Proficiency in Word, Excel and Retail Softwares
About the Company
Founded in Florence in 1921, Gucci is one of the world's leading luxury fashion brands.
With a renowned reputation for quality and Italian craftsmanship, Gucci designs, manufactures and distributes highly desirable products such as leather goods (handbags, small leather goods, and luggage), shoes, ready-to-wear, silks, timepieces and fine jewellery. Eyewear and fragrances are manufactured and distributed under license by global industry leaders in these two sectors.
Gucci products are sold exclusively through a network of directly operated boutiques (376 as of December 2011) and a small number of selected department and specialty stores.
Gucci is a growing and dynamic business which prides itself on the spirit and professionalism of its employees worldwide. Gucci continually seeks to attract industry-leading professionals who are entrepreneurial by nature and thrive within a flat, performance-orientated organization. The teamwork among Gucci's employees is the foundation of the company's success.
Gucci is committed to equal employment opportunity and does not discriminate in the terms or conditions of employment because of age, race, color, creed, sex, national origin, physical disability, mental disability, marital status, sexual preference or citizenship status.