Strategy Manager - Retail and Hospitality

Mackenzie Jones

Dubai, UAE

Ref: HP279-2580

Job description / Role

Employment: Full Time

Our client is a large local business with an excellent profile and brand name and a significant presence in the retail and hospitality sector. They currently seek a Strategy Manager to work closely with the business in a transformation and execution capacity to improve business efficiencies. This role will be based in Dubai.

To be responsible for the development and to lead on the delivery of a programme of Business

Transformation projects across the organization in order to ensure that they can continue to deliver quality front line services and maximise customer satisfaction in the most cost-effective and efficient manner. Work with Members and Corporate Management Team to embed transformation in the organisation, working to achieve a culture of continuous improvement.

Responsibilities/Accountabilities

- To develop key work streams of the business transformation programme in close liaison with
departments and other stakeholders to ensure service improvement and efficiency savings.
- To advise and support, Business Directors and Heads of Service to undertake Business Transformation projects and advise on appropriate business solutions.
- To ensure that all business transformation projects are delivered in accordance with the corporate approach to project management, including taking the lead on ensuring quality feasibility studies, business bases, and timelines for the evaluation of Business Transformation projects.
- To ensure appropriate links with other projects and strategies within the Council and ensure that appropriate ownership is taken of risks and dependencies between projects is identified and managed appropriately.
- To develop, prepare and implement a Customer Service Strategy which will identify appropriate customer access, enable the monitoring of customer satisfaction and identify changes to service areas required to meet customer need and to coordinate the management of the delivery of complex business transformation projects defined within it.
- To be responsible for effectively managing business transformation budgets.

Requirements

The Person

Applicants for this role must have the following:

Come from either a Top Strategy Firm or from a Big 4 Consulting business
7-10 years consulting experience
Experience on projects within the Retail and Hospitality sectors (this is mandatory)
MBA from a recognized Western school
MUST be based either in the GCC or Europe

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.

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