Student Fees Officer

Job description / Role

The Student Fees Officer will be responsible for the production of all tuition fee invoices, management and reconciliation of student records in the Data Information system Quercus, and collection of fee income.

Main responsibilities:
- To be responsible for the production, control and reconciliation of all tuition fee invoices and the prompt issuance of the same.
- To be responsible for the collection of University tuition fee income for students self-paying and funded by sponsoring bodies.
- To input student financial details to the Quercus student records system.
- To deal with exception reports, investigate and correct any anomalies.
- To resolve queries as a result of fee charges raised and effect appropriate action.
- To ensure that all student documentation with regard to tuition fees is maintained and updated with Admissions, Exams and/or Student Records as necessary.
- To liaise with Sponsoring Agencies relating to fee or documentation queries.
- To manage, control and reconcile tuition fee debtors.
- To obtain an overall knowledge of the income operations.
- To be responsible for students registration.
- To provide an efficient and effective 'customer focused' service to students, parents, sponsors, colleagues and senior administrative staff at all times, whether in person, over the telephone, or by mail, email or fax.
- Coordinate with RCSI Dublin as required.
- You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

Dimensions
- Invoices students for all RCSI Bahrain courses
- Manage and co-ordinate the course fee element of student registration
- Maintain and update student records on receipt of course fee payment and bank statements
- Invoice Sponsoring Bodies for course fees in regards with appropriate funding confirmation
- Handle queries relating to course/tuition fees, general student enquiries, and other appropriate matters
- Performing such other duties as may be required from time to time.

Reporting to: Accounts Receivable Manager

Other interactions:
- Internal: Chief Operating Officer, Head of Finance, Financial Accountant, Accounts Receivable Manager, Finance Team, Admissions Office, SARA including Examinations and Student Records Offices
- External: Students, Parents, Sponsoring organisations, RCSI-Dublin, Bank, Auditor

Number required: 1
Duration: Permanent
Desired start date: As soon as possible
Probation: 3 months
Working Hours: Sunday - Thursday 8am - 4pm

Requirements

- Excellent communication skills in English, both oral and written. Ability to communicate in Arabic language is an advantage.
- Evidence of practice of a high level of confidentiality.
- Ability to work independently.
- Excellent attention to details.
- Knowledge of Microsoft packages eg Excel, Word etc.
- Knowledge of Oracle Finance systems
- Experience of working within an accounts office with an understanding of accounts payable (paying suppliers) and accounts receivable (invoicing).
- Experience of reconciling transactions to a financial management system.
- Preferably with relevant experience in credit & collection or demonstrable equivalent ability to undertake similar responsibilities. Work in a process-driven environment and to handle cash, cheque and credit card payments.
- Experience of working with a range of customers from diverse backgrounds is also desirable.
- Experience of working individually using your own initiative.
- Personal integrity, reliability and responsibility.
- Flexible in their approach, the post holder must nevertheless understand the need and be willing to carry out their work within set deadlines/benchmarks and according to established procedures.
- At certain times of the year, the Fees Office will be very busy and the post holder must therefore be demonstrably able to prioritise and manage a substantial workload to deadlines over a sustained period without loss of focus, attention to detail or the required high standards of accuracy.
- The post holder is required to provide assistance wherever required to ensure the maximum efficiency of the Fees Office and must therefore be a good team-player who is both effective at multitasking and able to deal with changing priorities.
- Personally committed to providing a high standard of service, the post holder must have the ability to maintain a friendly, helpful and sympathetic manner.

Desirable Criteria
- Experience in a fees, finance or cashiers office or in a higher education environment.
- Knowledge of Student Management Records or Oracle-based system.
- Knowledge of using intranets to provide staff and student information.

About the Company

Building on the heritage of the Royal College of Surgeons in Ireland which was founded in 1784, we will enhance health in Bahrain, the other GCC countries and beyond through endeavour, innovation and collaboration in education, research and service.

RCSI Bahrain is a constituent university of the Royal College of Surgeons in Ireland. The role of the University is to provide healthcare education and training to world standards in Bahrain, drawing students from Bahrain, the other GCC countries and beyond.

With students from over 40 countries, numbers are at an all-time high, with 1,186 students currently undertaking courses in Medicine, Nursing and Postgraduate Studies and Research. The RCSI curriculum, examinations and supervision ensures the highest international standards.