Student Services Executive

Job description / Role

The Student Services Executive will serve as the front line of the main office and provide customer service to the student's service desk. Key responsibility is to for provide support services to the students and student service team as assigned. The Executive will work constantly to improve his/her communication and listening skills and will work collaboratively with fellow colleagues to maintain and exemplify the highest level of professionalism.

Main responsibilities:
- Greet students and general public, direct persons to correct location/department or person.
- Answer multi-line telephone, screen and direct phone calls.
- Handle general questions about the university and academic programs and provide published material.
- Assist with student services events on campus, including enrollment/registration, Open House and Welcome Week.
- Process incoming admissions applications, including online and paper submissions.
- Support current students with inquires and direct them to the appropriate office.
- Process student's request forms and applications relating to course registration, drop and add, appeal, transcripts, etc.
- Liaise with finance to process student's payments.
- Prepare students letter requests.
- Maintain faculty attendance sheet.
- Provide support and assistant to the Registrar Office and Learning and Development Centre Teams.
- Schedule student testing and maintain and update appointments for English language center Teams.
- Perform secretarial work as requested.
- Execute activities when allocated within one of the University Task force Teams or special assignment.

Reporting to: Student Services Manager

Requirements

- Bachelors Degree
- Minimum 0-2 years of customer service, students admission or services areas .
- English language proficiency.
- Arabic Language is a must.

Strong organization skills with ability to multi-task. Competent administrative secretarial skills. Must possess excellent communication skills including writing and telephone etiquette in both Arabic and English. Ability to stay organized and works in a fast paced environment. Proficiency in computer applications including, but not limited to, word processing, spreadsheet and database.

About the Company

JUMEIRA University, a private higher education institute, prepares students for professional careers in Business, Education, Health science, Islamic and Arabic Studies. Our core learning values are founded on Educational Excellence, Equal Learning Opportunities and preserving the traditions of our community. We provide cutting edge technology facilities, option to study in English and Arabic and provide separate teaching and recreational facilities for both male and female students. We offer accredited bachelor programs in Business and Islamic Studies. Our bachelor programs in Health Science, Education and Arabic studies are under accreditation.