Student Services Manager

Job description / Role

Responsible for the function engaged in providing students with support and counseling services using a matrix management system in coordinating the delivery of Student Services program and services. Oversee the daily operation of the unit.

PRIMARY TASKS:

Provides leadership and organization in support of student support services.

Provide a supportive environment for ACK students and for all the administrative elements of the students experience including:
- Assisting students in any non-academic concerns and queries.
- Assisting students and alumni in developing their desired career paths.
- Facilitating the collaboration between departments.

Serve as student advisor, advocate and college liaison to answer questions, and resolve problems and issues across academic and non-academic departments on behalf of students.

Plan, direct, and control the activities of the department to ensure maximum productivity is achieved within the Colleges standard level of performance.

Supervise, train, motivate and appraise performance of the staff and satisfy individual training and development needs.

Implement and supervise operational standards, coordinate and maintain standard operating procedures.

Act as catalyst for change and improvement.

Identify and champion opportunities to improve efficiency.

Supports the training and development of staff to meet the required standards and continuously find ways to improve the quality of work.

Improves team efficiency and department effectiveness.

Requirements

- Bachelor's degree in psychology, counseling, management or a related discipline.
- Minimum 6 years experience in working with students and people of diverse backgrounds.
- Strong leadership skills with excellent communication, influencing and engaging skills.
- Highly developed organizational and time management skills.

About the Company

The Australian College of Kuwait has been established under Kuwait Law 34/2000, governing private universities in Kuwait, to provide internationally recognized and accredited education and training to the Business, Engineering, and Maritime sectors. It was licensed by the Ministry of Education and Higher Education under Amiri Decree 141/2003 and commenced operation in October 2004.

The Australian College of Kuwait is the vision of its Chairman, Mr. Abdullah Abdul Mohsen Al Sharhan, who knows that the Australian vocational curriculum is the best in the world and has brought these world-leading courses to Kuwait to assist the development of Kuwait and its young people.

The Private Universities Council (PUC) oversees the operation of ACK from the governments perspective and has accredited the College to operate as a provider of higher education courses. Initially offering two-year diploma courses, ACK now has PUC approval to offer degree programs as well. A 2+2 course is available whereby students obtain their diploma in two years and can then continue, if they wish, to study for a further two years to obtain their degree. This arrangement is unique in Kuwait.