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Job description / Role
Supervisor - Operations Services - Starbucks - Bahrain
The Role:
As a Supervisor - Operations Services, you will supervise different functions within your specific division to achieve business goals and objectives.
Your main responsibilities include but are not limited to:
* Maintain internal systems to ensure quality and continuity of standards including the delivery of internal and external service level agreements
* Report and investigate key financial information for the operations team
* Develop systems, processes and financial reports for the Operations team to drive business profitability
* Collect information to identify and optimise performances
* Act as a link between the Operations Teams and Head office
* Liaise with the functional departments.
Requirements
* At least 1 year of cross functional team participation
* 1 to 2 years' of project management experience
* 2 to 3 years' experience as Store Manager level is preferable
* Excellent written and verbal communication skills
* Computer literate.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.