Supervisor - Patient Financial Counseling

Job description / Role

The Supervisor - Patient Financial Counseling is responsible for supervising the day to day activities of assigned Patient financial counselors. This includes dealing with self-pay arrangements, insurance providers, charity funds and internal financial assistance program. The Incumbent requires strong organizational skills as well as superior customer service perspective.

KEY ROLE ACCOUNTABILITIES:
- Supervises the day-to-day operations of the financial counseling section and assigned financial counselors
- Assigns, monitors and prioritizes work tasks and ensures that the team members perform all daily/weekly/monthly activity accurately and within the defined timelines
- Prepares staff schedules and assigns financial counselors to designated areas
- Provides training for new staff and conducts additional training on as needed basis
- Updates insurance and financial counseling documents in a timely fashion
- Reports variances and incidents to the appropriate reporting entity as per approved policies and procedures.
- Functions as a SME on insurance matters and financial counseling to the revenue cycle team and other departments and staff
- Receives and addresses escalated (by financial counseling staff) insurance and financial issues
- Responds to urgent requests for insurance pre-authorizations and/or financial counseling
- Receives and addresses patients complaints and inquiries
- Ensures proper data collection and documentation by assigned staff
- Supervises point of service collection activities and ensures the accuracy and timeliness of cash/credit reconciliation and deposit
- Identifies areas for improvement and works with other stakeholders to implement process improvement activities
- Liaises with clinical teams and clinical managers to synchronize activities and enhance patient experience
- Prepares regular and ad hoc reports on assigned activities
- Collaborates with other supervisors and managers on shared issues and resources
- Participates in activities related to Cerner Charge Services development and modifications
- Adheres to Sidra policies and procedures; code of conduct and privacy confidentiality standards.

In view of the evolving needs and opportunities within Sidra during this pre-operational phase, this position may be required to perform other duties as assigned and reporting relationships may vary.

Requirements

- Bachelors Degree - Commerce, Health Information, healthcare field or relevant discipline .
- 5+ Years experience in a large healthcare facility.
- 2+ years experience in a similar role
- Health insurance knowledge and working experience.
- Strong organizational skills
- Customer service oriented
- Flexibility and responsiveness to changing workloads
- Understanding of insurance practices and terminology
- Ability to supervise staff efficiently
- Excellent communication skills
- Proficiency with Microsoft Office suite
- Fluency in written and spoken English and Arabic

About the Company

Sidra Medical and Research Center will be an ultramodern, all-digital academic medical center which will set new standards in patient care for women and children in Qatar, the Gulf region and internationally.

It will encompass three essential missions:

World-Class Patient Care Medical Education Biomedical Research

Sidra will work closely with its academic partner Weill Cornell Medical College in Qatar (WCMC-Q) and Hamad Medical Corporation in regard to all three missions, raising the standard of health care throughout the country and providing valuable opportunities for research and learning. Sidra is part of a dynamic research and education environment in Qatar that includes leading international institutions, such as Georgetown University, as well as other newly established national research centers.