System Analyst

Job description / Role

POSITION PURPOSE
• Support KOJ users on their technical queries and issues ( Level 2)
• Identify the repeated issues and solve it permanently
• Recommend improvements and develop process documents
• Manage business applications ( App. Support Team)
• Be part of IT Projects
• Develop Solutions [ Ad-hoc queries, reports, add-on software ] ( App. Support team)
• Identify right solutions ( hardware, software, process) for supporting the business
• Support business by maintaining foundation data in Oracle ERP applications

ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Accurately Log the call in Service Desk Application
• Support users on their queries and technical issues within SLA
• Work closely with Level 1 team to close the tickets within agreed SLA
• Recommend and develop process improvements, which support the business growth.
• Participate in IT projects and complete the tasks on time
• Follow the process and procedures within IT and KOJ
• Smooth flow of data between systems ( Ho ? Warehouse , HO ? Store and vise versa)

App Support Team & Projects
• Monitor and Manage corporate applications
• Alert the business on process issues, training requirements
• Make sure the IT applications are available according to the SLA
• Monitor the data growth, trend analysis and recommend improvement plans
• Develop ad-hoc reports, scripts and add-on software for the business needs.
• Update/Maintain foundation data based on business users request
• Recommend process improvements ( Document and publish, Train the users and community)
• Monitor the data accuracy in Central system ( Hierarchy, Pricing)
• Monitor the Sales Audit and correct the errors

Requirements

QUALIFICATIONS\REQUIREMENTS:

• Master’s Degree in computer Applications/Engineering
• 3 years minimum of experience as system analyst
• Programing skills in Java, Unix Shell Scripting & oracle SQL and PLSQL

App Support Team & Projects
• Experience in system analysis and design
• Experience in managing multiple applications
• Supporting users on the ORACLE ERP environment will be an added advantage
• Experience in application development
• Experience in project coordination & updating the status in project management application.
• Good understanding of Retail business
• Experience of handling promotions, pricing mechanisms

About the Company

As one of the leading multi-channel retail groups in the Middle East, the Kamal Osman Jamjoom Group (KOJ) offers successful and innovative brands in beauty, fashion, healthcare, food & beverage and children’s learning and development sectors. We are committed to product excellence and customer satisfaction, which is expressed in our portfolio of brands.

From humble beginnings in 1987, KOJ Group has grown rapidly employing over 2,900 team members, within a wide network of over 664 stores with its headquarters based in Dubai, United Arab Emirates, and a Financial Regional Office in Jeddah, Saudi Arabia. Our operations expanded to Asia-Pacific region with additional support service offices in both India and the Philippines.

We are currently operating Ten leading regional and international brands: Mikyajy, Nayomi, The Body Shop, Early Learning Centre, Lego, Toy School, Nayomi Moda, Nayomi Beauty Salon, Neal’s Yard Remedies, Mihyar, and Subway; In addition to our regional leading interior Fit-out division: KOJ Interiors.

All these brands have a strong presence in Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman and Morocco.