System Engineer – Operations Monitoring
One of my clients in Qatar is looking for a System Engineer from an Operations Monitoring background.
The Operations Monitoring role is key to assure adequate services delivery standard of the technical operations teams for mission critical healthcare organization by monitoring the technical operations elements for performance improvement.
Participate in the implementation and configuration of the service management system.
Ensure that the service management system is updated after the addition of new platforms and/or services
Participate in service level agreement discussions and definitions.
Coordinate with Technical and Operational staff to ensure that service/support capabilities are conformal with operational needs.
Monitor service level agreements and services delivery.
Responsible for auditing/monitor technical operation processes and staff actions to ensure desired standards and established practices and policies are being used.
Coordinates activities to ensure new solutions are ready for operations.
Responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors.
Responsible for maintaining satisfactory service levels.
Provide a weekly report to Operational and Technical staff on the service availability and issues.
Responsible for day to day use of the service management system.
Responsible for implementation of new customers and capabilities.
Define, create and implement new reporting metrics
Recommends, enforces, and documents technical service level standards.
Monitors service level agreements and overall quality of deliverables and services
Assigns and maintains inventory of IP addresses
Documents and communicates all changes and installations to change management and Help Desk
Participates in and helps maintain business continuity and disaster recovery departmental plans.
Bachelor’s degree in Computer Science or Information Systems
COBIT, ITSM Certification
Strong Background in the following areas: SOA, IAAS,Service management, Service Delivery, Monitoring and performance improvement.
Networking concepts (TCP/IP, Routing, Firewalls, Network Security)
Emphasis on sharing of knowledge through good communications and written documentation
Strong inter-personal skills, Positive customer service attitude, Focused on quality, Organized, Committed to continual improvement
About the Company
About the Company
Networkers International now fully own SNS Consultancy FZ LLC, so will now be trading as such and is now fully integrated into the 11 country global footprint of Networkers International Plc.
Within the Middle East we continue to offer our clients and candidates extremely high levels of service across the IT, Telecommunications, Engineering, Construction, Energy and Homeland Security sectors, each covered by teams that specialise in their given area.