Job closed
Ref: HP332-124
Job description / Role
Senior System Analyst to deliver web portal technical solution design, analysis, and definition pertaining to Intranet and Knowledge Base projects that are all around on-line and Web enabling to the company’s internal business processes.
Reviews and edits business requirements and specifications with vendors and internal teams to develop functional and system design specifications for any client/vendor engagements.
To adhere to the agreed-on development and technical methodologies in all in-house development related activities. Occasionally undertake development architecture design activities as part of the in-house/vendor development teams, and to help solve technical problems they may face.
Analysis and Solution Definition:
•To analysis requirements of Web enabling nature to ensure delivery as per business demands. This includes but not limited to: Intranet Portal, Department Intranet Portals, Enterprise Content Management Systems, Work-flow Business Automation and Knowledge-Bases.
•To coordinate with Solution and Demand Management (SDM) team and different business users to manage business requirements and develop clear and workable high level assessments and Solution Design documents fulfilling business needs and in line with Technology and IT ability to deliver.
•To always drive and personally perform research and investigation in all relevant technology and business areas to ensure the Intranet presences is coping with industry standards.
•Translate requirements defined by business analyst into logical, economical and practical system designs.
•Analyzes and Designs system flow and procedures to ensure optimum control and security of data and efficient use of resources
•Develops functional specifications and system design specifications for client engagements.
•Work with vendors and service providers to analyze, design and implement robust, extensible and creative web solutions weighing costs versus benefits.
•Write high and detailed level business requirement documents
•Liaise with business users for requirements gathering, analysis and delivery
•Ensure proper development and implementation of projects by smartly decide on how to implement solutions by assessing all options of in-house development, out-sourcing and/or productized solutions
Technical Recommendation and Testing
•Leads testing efforts.
•Ensures issues are identified, tracked, reported on and resolved in a timely manner.
•Works with client personnel to identify required changes.
•Communicates needed changes to development team.
Project Execution:
•Ensure that company’s policies and regulations are thoroughly followed in all projects. This includes but not limited to policies for procurement, vendor relations, legal, financial, human resources, customer service and technology.
•To ensure that the implemented solutions shall operate as planned by ensuring proper and comprehensive coordination with all IT and technology operation teams. This includes but not limited to planning and executions of SLAs, Training, Escalations Matrix & Procedures, Maintenance Windows, etc.
•Assists in enforcement of project deadlines and schedules.
•Takes input from supervisor and appropriately and accurately applies comments/feedback.
•Manages resources in accordance with project schedule.
•Consistently delivers high-quality services to our clients.
•Apply best-practices in Project Management to ensure robust project planning and monitor project execution, shorten the development cycles, and ensure on-time and on-budget delivery based on PMI Methodology
•Manage project change requests by liaising with CR department, business users and vendors to come up with the best solution that would accommodate the CR performance needs (scope, time, quality, cost and customer satisfaction)
•Ensure tight and close management to development and implementation teams including staff, contractors and vendors on-site and off-shore and to proactively avoid delay in the execution by proper follow-up, communication and escalation
•Manage teams including staff, contractors and vendors on-site and off-shore and to proactively avoid delay in the execution by proper follow-up, communication and escalation
•Monitor project performance and adherence deadlines to ensure delivery on time and within cost
•Collaborate and manage project stakeholders, manage expectations and report progress
•Elicit, Analyze, manage, specify, and validate business requirements for B2C, B2E and B2B projects including liaising with all project stakeholders
•Compilation and update of necessary project documentation (WBS, SOW and project plan)
Communication:
•SPOC for offshore development team and Service Delivery Manager in one hand, and business units and SDM on the other hand
•Assists in the facilitation of team and client meetings.
•Delivers informative, well-organized presentations.
•Understands how to communicate difficult/sensitive information tactfully.
•Communication and interpersonal skills, Ability to foster a co-operative work environment
Technical Understanding:
•Technical experience in Microsoft products; fundamentally in Microsoft Office SharePoint Server 2007, Enterprise Content Management, SOA, Workflow management, BizTalk, MS SQL, FTP, SMTP…etc
•Technical knowledge for Integrations with Telecom applications, EAI – CRM – ERP…etc as well as Microsoft Communications Server 2007 is favourable
•Possesses understanding in the areas of application programming, database and system design.
•Understands Internet, Intranet, Extranet and client/server architectures.
•Understands how legacy and web-based systems interface with each other.
•Architect technical web solutions in support of corporate IT/business objectives.
•Review technical designs & specifications and identify website or system deficiencies, and thereby recommending appropriate solutions.
•Support and maintain the existing corporate website and functionalities, including documentation of functional and systems specifications.
•To undertake research and investigation for all development related technologies, techniques, best-practices and forums.
Problem Solving:
•Follow up the defects of the systems and prepare needed development/testing environments (SIT and UAT)
•Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
•Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
•Ensure business requirements are met, and user satisfaction
•Process, validate and approve vendors’ invoices and purchase orders
•Monitor project performance and adherence to project plan execution, overall change control
Leadership and Teamwork:
•Ensure that the implemented solutions shall operate as planned by ensuring proper and comprehensive coordination with all IT and technology operation teams as planned in SLAs
•Take proactive and corrective action as necessary and within established guidelines
•Proven leadership capability in managing teams, setting common ground rules and conflict resolution
•Able to support multiple projects concurrently and efficiently
•Acumen and awareness of the latest business and technologies thru research and development
Requirements
Knowledge, Skills, Experience and Competencies:.
•Software development skills
•Analysis & Design skills
•Communication skills
•Conflict Resolution skills
•Presentation skills
•Team Work & cooperation
•Can-Do Attitude
•Team Building & Coaching
•Customer-Centric Thinking
•Result Oriented
•Flexibility
Core Competencies & Qualification:
•Good university degree in IT, Computer Science or a related discipline.
•Around 5 to 7 years of solid work experience in web solution design and/or developing website portals.
•Around 4 years development experience in Microsoft .Net technologies design and development ADO.NET, ASP.NET, C#.net, ODBC, etc.
•Strong hands-on experience in Microsoft technologies; fundamentally in Microsoft Office, SharePoint Server 2007, Enterprise Content Management, SOA, Workflow management, Biztalk, MS SQL, FTP, SMTP…etc
•Possess good interpersonal and communication skills to engage the business community in understanding and sourcing for their requirements.
•High degree of resourcefulness, dependability and design creativity skills.
•Knowledge in database access using Ms SQL Server, Oracle 10g.
•Experience in web application development.
•Experience in Windows 2003 server and UNIX
•Experience in Single Sign On and LDAP user identity software
•Broad knowledge of server system, application server, web server and database server.
•Strong problem-solving skill, with a logical, analytical and approach to work
•Good design documentation is required
•Team work and willing to learn a new technology
•Experience in vendor management and outsource projects.
•Strong analytical and problem solving skills
•Good communication and documentation skills in English.
•Self-motivated, mature and strong sense of responsibility
About the Company
du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.
du has three broad target segments:
Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television. Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.
Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.
The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.