Team Leader - General Repair - AF Motors

Job description / Role

Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer.

We are currently looking to hire a Team Leader to work from our Dubai based service operations. You will be responsible for the operation of a team of technicians, Foreman and Quality testers to ensure the efficient distribution of the department workload to meet our customer requirements.

You will also ensure that Technicians complete the required work as per the Service Schedule or Technical Instructions and enforce the VHC program on every vehicle, by every Technician in your team.

You will work in close cooperation with your Team Service Advisor and Team Driver to ensure all repairs are carried out as per the time committed to the customer and to the highest quality.

Your duties will include the following:

Job Control
- To distribute the daily appointments to the appropriate member of staff in a fair and efficient manner.
- To ensure consistent communication and updates to the service reception on the vehicle status.
- To ensure the constant communication with the parts department for pre-picked, back order and additional parts requirement

Quality Control
- To coordinate the Quality Tester to assigns jobs to ensure that repeat repairs and safety critical repairs are tested
- To monitor return work and identify possible trends with repairs and report all findings to the Workshop manager.

General Maintenance and cleanliness
- Report all equipment failures for immediate repairs to the Workshop Manager
- Ensure the workshop and workshop equipment is kept to a high standard and cleanliness at all times.

Training
- Identify training needs for your team of technicians and coordinate with the workshop manager to implement individual training plans for each employee inclusive of a department training records.

Financials
- To provide the highest level of hours sold and productivity for your team of technicians
- Ensure that each vehicle receives a completed VHC that is passed to you Service Advisor for any additional repairs
- Communicate daily targets and objectives to all technicians

Requirements

Minimum Qualifications and Knowledge:
- Complete basic education
- Qualification in Mechanical Engineering
- Good level of computer skills , Excel and Word
- Experience in Toyota vehicles and systems

Minimum Experience:
- Minimum of 3 years experience in a Automotive roll
- Qualified Diagnostic Technician or equivalent is an advantage
- Previous experience in a supervisory role

Job-Specific Skills:
- SAP experience is an advantage
- UAE Driving Licence is a advantage

Behavioural Competencies:
- Strong interpersonal skills and decision making abilities
- Strong leadership skills
- Time Management skills

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.