Team Manager, Priority Banking

Job description / Role

Job Description
* Acquiring, growing and deepening Priority Banking customer relationships through effective relationship management.
* Focus on the analysis and satisfaction of Priority Customers financial as well as investment needs and objectives.
* Provide the face of the bank to the high net worth customers of the bank.
* Products involved are: IS/BA/FX, NTB A/c, Liability products and new launches.
* Managing the unit of RMs

Key Roles & Responsibilities

Acquisition & Sales Management:
* Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new customers/ portfolio growth.
* Manage a team Customer Relationship Managers and Sales Representatives responsible for acquiring/ deepening/ widening customers relationships.
* Manage performance against targets of all CRMs, SR, & CSMs.
* Drive the team to achieve the budgeted cross sell targets.
* Constantly develop and manage existing and alternate acquisition channels for sourcing and referral.
* Develop and implement marketing and sales promotions in conjunction with the marketing and central teams.
* Conceptualize, develop and implement sales incentives programs and sales contests along the product manger.
* Provide intelligence report to senior management on competitor products and services & customer needs.
* Review and recommend to product champions on our product & service offerings in the market.
* Promote a positive public image that ensures wide recognition of the value and quality of WM offerings by organizing seminars, sponsoring key events, etc.

Business Performance Management:
* Responsible for enhancing & maintaining operational integrity across the full range of products and processes.
* To ensure the quality of the portfolio is maintained within the acceptable parameters as defined by global and local policy.
* Establish a lead generation and tracking mechanism for the business.
* Manage day-to-day financial and key indicators in PrB for the unit.
* Conduct regular review of potential business and profitability of the affluent customer segment for the unit.
* Review and improve productivity and cost indicators for the region.
* Drive performance in order to increase the percentage of active customers from the total customer base.
* Define MIS requirements.

Customer Service:
* Drive a culture of compete adherence to local and international service standards for affluent customer segment.
* Ensure branches take responsibility for delivering the appropriate service standards to Priority customers for the unit.
* Design a mechanism to ensure that other service delivery channels provide a consistently high level of service quality to Priority customers.
* Ensure all points of customers contact practice service excellence in handling customer issues, complaints, etc.
* Handling escalated customer complaints effectively and ensuring complete customer satisfaction.
* Manage customer satisfaction surveys and ensure 98% satisfaction score.

People Management:
* Providing leadership, coaching and support to the team members by setting SMART objectives, managing performance, identifying development needs, fulfilling training requirement and motivating the team.
* Develop Tests/ Quizzes/ Certification to update the assess product knowledge in the staff.
* Ensure staff training and development to maintain focus on service, sales & risk.
* Manage the sales/ service team.
* Provide the necessary mentoring & motivation to raise the moral of the team members.
* Encourage development of new ideas, concepts within the team.
* Lead the team in conforming and behaving as per the values of the Bank.

Compliance & Risk:
* Ensure CDD/AML updates, proper zero error documentation.
* Update the LMS / CEMS, adhering to the contact Management Plan.
* Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
* Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
* Ensure full awareness of all policies related to operational risk, sales processes, anti-misselling, etc. and comply with the same.
* Read, understand and comply with all provisions of the Group Code of Conduct.

Requirements

* University Post Graduate, Professional Banking & Accountancy/ MBA Finance qualified preferred.
* Minimum 5 years experience in senior management position in Banking Sector.
* Thorough knowledge of consumer banking products and exposure to Trade Services, Treasury and Cash Management products and services.
* Strong analytical, problem solving and decision-making skills.
* Excellent leadership qualities with ability to motivate subordinates.
* Have good knowledge of the group Policy, Standards, Local Regulations and Legislation of the prevention of money laundering.
* Experience of managing a sales team in banking setup

How To Apply
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates
The closing date for applications is 26/01/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.