| Technical Administration Officer | |
| Al Futtaim Group Dubai, UAE Ref: HP698-3854 |
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The RoleThe RoleAl-Futtaim occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to our leading brands' worldwide growth. We represent Toyota, Lexus, Honda, Volvo and Jeep.To provide full after sales and service support to these world-class franchises, we have an established and growing network of service and parts centres throughout the UAE. Increasingly we are finding that our Technicians in these facilities are the face of our business and we want to reinforce that relationship and high level of service delivery. Accordingly, we plan to establish a brand new, state of the art training facility to bring on our own Technicians to do things our own very successful way.We are looking to identify a Technical Administration Officer to provide a dedicated administrative support for the Automotive Academy Technical Training Team.The primary responsibilities of this function will incorporate the following; * To ensure training records are maintained and provide reports and data analysis as required including register of delegate attendance and post training feedback records. Follow up late/non attendance.* Provide telephone, reception and email communications with the Brand, Distributor, Retail network and trainers.* Proactively promote Academy Events and Skills Contest to the Retail Network.* Maintain systems and databases, to ensure the accurate recording of delegate progress and certification.* To work closely with the technical trainers to produce the annual training calendar.* To support the technical training team and other trainers in the preparation of training materials, PowerPoint presentations and printing. Liaise with trainers to ensure requests for equipment, resources, printing or other requirements are met.* To support the training team to ensure corporate compliance in line with distributor operational standards and process improvement programs. * Track & monitor Technician progress team through TEAM 21 certification and career path. Create reports for the National Service Division.* To ensure the smooth passage of delegates within the JAFZA Free Zone including gate passes are processed in a timely manner to ensure that all delegates and visitors to the training centre can gain access with minimum inconvenience. * To maintain strong links and positive relationships with internal and external trainers, customers and suppliers* Receive process and distribute incoming post-event evaluation forms, updating appropriate databases. Report any performance issues within 24 hours |
RequirementsRequirementsTo be successful in this opportunity you will need to have the following skills and attributes; * A qualification in Business Administration * A Health & Safety Qualification* A First Aid Qualification / Certificate* Customer facing role Experience * Administrative work in a training environment * PC Literate and an understanding of Microsoft Office Programs* Competent in communicating verbally at all levels |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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