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Job description / Role
Technical Support Engineer - IT - Kuwait
The Alshaya eGroup is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
The Role:
Alshaya operate over 2,500 stores across the Middle East. As a Technical Support Engineer you will work a shift team to provide first line support to a portfolio of our retail stores in Kuwait by configuring and installing Windows servers, upgrading and migrating operating systems and software applications. You will be handling user complaints and problems by providing ultimate solutions to meet their needs and requirements. You will also manage backups, troubleshooting and maintain secure data communication.
Requirements
* 2 - 4 years' experience in a similar role
* Degree in electronics / computer engineering
* Excellent working knowledge of Windows Desktop and Server OS
* Basic networking skills
* IT Hardware troubleshooting skills
* Secure data communication skills
* Knowledge of Windows administration
* Flexibility to work various shifts
* A Windows or Networking certification is an added advantage
* Basic working knowledge in SQL/Sybase is an advantage
* Experience on Micros RES 3700 is an added advantage.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.