Job closed
Ref: GP435-2563
Job description / Role
The Brand:
From our base in Kuwait, we support all areas of our retail and warehouse operations. At the close of each trading day, all sales figures and stock movements are downloaded to our head office and to our partners via our secure state-of-the-art IT system. Careful analysis allows the correct decisions to be taken for each individual business unit. EPOS technology is installed in every outlet in each country, and a web enabled communications network is in place. Each international brand has its own dedicated management team to service their particular requirements.
The Role:
Reporting to the IT Manager ,the Technical Support Engineer will be responsible for the support of IT infrastructure environment.
Responsibilities:
* Provide first line of support to the retail stores, for all IT related issues
* Installation / maintenance / trouble shooting for the Linux Servers, Linux POS , Desktops, and printers in the stores.
* Routine monitoring maintenance and backups for the store server databases
* Will require to make regular store visits to perform regular maintenance checks
* Will require to work in shifts.
Requirements
Skills & Experience:
* Degree in Engineering
* At least 2 years experience in IT support field.
* Experience on Linux & Windows OS (installation & troubleshooting)
* RHCE certification will be an added advantage
* Basic knowledge of MySql & scripting.
* Good knowledge of computer hardware / printers.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.