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Job description / Role
Technical Support Engineer - Kuwait
The Alshaya eGroup is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
The Role:
As a Technical Support Engineer you will be responsible for providing first line support to our retail stores or warehouse function by configuring and setting up firewalls, VPNs and other security appliances for access to vital business applications. You will also be responsible for configuring and installing client and server software for new installations as well as upgrading and maintaining networks.
You will also:
* Maintain a thorough understanding of the network technologies and future trends
* Assist in the design of multi-server environments including IP address schemes, DNS, WINS, etc.​
* Manage assigned projects and program components to deliver services in accordance with established objectives
* Respond to enquiries from staff, administrators, service providers, site personnel and outside vendors and etc.​ to provide technical assistance and support
* Manage assigned issues and projects using a ticket based tracking system
* Respond to desktop and printer issues and questions for remote locations within defined geographic region
* Manage and configure Vmware environment.
Requirements
* 2-3 years' of related work experience in a field support role
* Bachelor's Degree in electronics/​communications or computer science/​network security or equivalent discipline
* Good working knowledge and ability to configure troubleshoot and maintain servers, preferably in Windows Server 2003 and 2008
* Desktop hardware and software experience, to include: laptops, printers, Windows 7, MS Office, etc.​
* Ability to troubleshoot and resolve technical problems for users onsite and remotely
* Strong organisational skills and the ability to multi-task
* Availability in response to needs of the customer for installation, maintenance and equipment malfunctions
* Willing to work on shift bases
* CCNA required (CCNP preferred)
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.