Technical Support Network Engineer

Job description / Role

The Technical Support Network Engineer is a technical engineering position responsible for the support of a large corporate customer.

The ideal candidate is responsible for:
1. Customer Incident Management from level 1 to resolution
2. Customer upgrade planning
3. Vendor defect coordination
4. Vulnerability reporting
5. Providing technical advise and recommendations
6. Post Sales Network Support Customer Satisfaction

English speaking & writing skills is mandatory for this role. Arabic would be an added advantage.

Requirements

Experience:
(i) Seven years or more: Cisco Hands on technical experience
(ii) 3 years or more: Service Provider Experience
(iii) 3 Years or more: Experience on Cisco CRS1, GSR and ASR.
(iv) 7 years or more: Cisco7600, 7200’s, 6500’s, FWSM, ACE Modules, ASA/PIX,


Qualifications:
- University Degree in computing or telecommunications
- CCIE in Service Provider
Optional:
CCVP
CCIE Voice
CCIE R&S

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.