Job closed
Ref: HP747-156
Job description / Role
The successful applicant will be responsible for Technical Service Support of System AC (B2B).
Key Objectives:
Plan & Execute Training for Authorized Service Partners in SGE-B2B
Resolving technical issues of Authorised service centers
Analysing & preparing counter action to improve repair time & repair result (Repeat repair).
Service network expansion
Check readiness of new service centers
Provide solution to technical queries raised by service centre technicians
Coordinate with CS Team in HQ-GBM for issues related to service contents, technical issues, technical training or service policies.
Schedule Onsite Trainings/Visits to service centre outside UAE.
Prioritise visits based on strategic countries & warranty volume.
Adhoc visits to service centres in case of quality issues or PL cases.
Monitor and manage quality issues [Weekly]
Suggest improvement plans to ASC management to improve service infrastructure, tools & technician efficiency
Make sure ASC following Samsung process/procedures
ASC performance analysis/ Auditing
Competitors benchmarking
Requirements
Qualifications
• Experience and Education
• 3+ years of extensive experience in Technical Support/ Operations with a reputed AC Company.
• Graduate Engineer/ Diploma in Electronics/ Electrical/ Tele communication
• Ability to perform and work under different conditions and a team player.
• Existing experience in GCC.
• Good networking with the local industry
• Demonstrated ability to manage multiple partners
• Self starter being able to work under minimum supervision
About the Company
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, Samsung is transforming the worlds of TVs, smartphones, tablets, PCs, cameras, home appliances, printers, LTE systems, medical devices, semiconductors and LED solutions. Samsung employs 286,000 people across 80 countries with annual sales of US$216.7 billion.