Technician – PDI Centre – FAMCO

Job description / Role

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain, Ras Al Khaimah and in December 2011, FAMCO acquired the Volvo Construction Equipment distributor for the Kingdom of Saudi Arabia (Al Rehab) and now operates with 5 branches across the Kingdom. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

The main job responsibilities will include:

* To analyze, inspect and rectify faults in vehicles and equipment by undertaking necessary repairs and resolving customer complaints adhering to prescribed product and service standards.
* Checks and inspects all vehicles and equipment for faults, and arrives at the root cause of problem while allowing for accurate preparation of cost quotations.
* Ensures necessary repairs are carried out as per standard specifications ensuring minimum down time and resolution of defects resulting in customer satisfaction.
* Checks and diagnosis the machine / equipment in order to determine the cause of malfunctioning in order to carry out necessary and appropriate repairs.
* Plans and carries out necessary repairs on site and in workshop, using standard tools and instruments and within the prescribed time frame, to ensure total customer satisfaction.
* Assesses the cause of failure of parts and submits appropriate reports that enable decisions on reusability and replacement of parts.
* Makes cost effective use of material and manpower in order to maintain productivity and efficiency standards.
* Ensures that customers are aware of preventive maintenance in order to enable least down time of equipment and continuity of operations.
* Prepares necessary reports and orders regarding repair, warranty, parts, defects, etc. to enable Shop Foreman and Workshop Manager to take corrective decisions.
* Ensures the workshop is kept clean and conforms to the laid down safety standards for material and equipment.

Requirements

The ideal candidate will have:

* 2-3 years relevant experience
* UAE Light Vehicle License
* Diploma holder in Mechanical Engineering
* Strong technical background in terms of analyzing faults in vehicles.
* The ability to operate different types of vehicle equipment.
* Ability to read & understand Arabic & English languages.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.