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Job description / Role
Job Purpose:
- Generate Tele-business sales into HORECA channels with outbound collage to our noncore OTM Contact Strategy (C & D operators).
- Develop close relationships with these operators to create incremental turnover from collage and Direct Mail and tele-sales campaigns
- Work closely with Channel Marketing to organise:
- Direct Mailing Activities or Marketing Campaigns
- Use of UFS website to create revenue and analyse strike rates
Principal activities of the job on which the majority of time is spent
- Selling existing & new SKUs to Tele-business operator list.
- Maintains good relationships with Operators, Trade Distributors & CDC field representatives.
- Participate in Marketing Direct Mail Activities and Telesales Promotional Activities as well as any culinary and sales training that may be required to enhance product knowledge (FAB).
- Records Transfer Orders received from operators.
- Forwards Transfer Orders from CDC for validation/delivery with Distributor and CD opps.
- Manage own time and maintain Weekly/Monthly figures and results of Repeat orders and new SKU penetration.
- Resolves existing customers inquiries and concerns.
- Responds to customer inquiries received from FS website and cascade to concerned person.
- Update database with information obtained from different sources (CDC, marketing department, etc.) - added
- To make surveys of customers feedback on any issue regarding UFS products & competitors.
- Support gulf sales manager with operational activities
Scope:
1. Sales Managers / Key account Managers/ CDCs/ Country managers.
2. Channel Marketing Managers/Culinary Chefs
- Competitor information (via telephone)
- New product launches
- Solution activations
- New Product Training
- Direct mail campaigns
3. Key Distributors & Wholesalers
- Transfer orders to Distributors
Requirements
- Drive (Passion for results) Must be highly competitive and want to over achieve on set Regional Targets.
- Concern for Rigour and Order - Use systems to organise data base and keep track of operator growth information.
- Team Work Help towards achieving Tele-business and Regional Field sales target and achieve shared growth goals.
- Customer/Operator awareness (Knowing the business) Is outwardly focused towards operators, customers and keeps abreast of market trends.
Key Skills:
- Bachelor's Degree (all fields open)
- Telephone & Communication Must be able to communicate and use selling techniques with customers over the telephone.
- Negotiation and influencing skills
- Selling skills of closing the deal
- Relationship management with internal and external stake holders
- Previous Call/Contact centre or telemarketing experience
- Report writing/ advance excel skills
- Culinary background and cooking skills/interest- good to have
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.