Telemarketing Executive

Job description / Role

To provide qualified leads and book new business appointments for the sales team to aid the achievement of company sales targets and improve overall profitability.

Principal Responsibilities
• To provide qualified leads and book appointments for the sales team, in order to generate new business.
• To prospect new leads by telephone, identifying and qualifying opportunities for new business.
• To engage and interact with decision makers at a senior level to identify new and emerging business opportunities.
• To build effective relationships with potential clients and existing customers, by use of appropriate questioning, clarification and language.
• To speak positively and enthusiastically about the company and its products and services to ensure that a professional brand image is provided at all times to potential clients.
• To support the customer service strategy by providing professional and effective services to all clients, to meet expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
• To communicate courteously with all clients by telephone and email whilst building positive relationships and progressing issues and queries to a successful conclusion.
• To deal appropriately with queries received via the telephone and / or email and provide written or oral responses to confirm the information or outcome

Additional Responsibilities

Systems Update and Reporting
• To maintain and update records in our CRM system accurately and in accordance with data protection requirements.
• To carry out data cleaning to provide accurate information and support for marketing campaigns and to increase new business opportunities.
• To identify renewal opportunities and gather customer information to ensure efficiency of renewal process.
• To provide line management with reports or information as required.

Teamwork
• To work as part of a team to achieve the departmental standards.
• To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.
• To provide sales support and / or assistance to other team members on product solutions.

Knowledge
• To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported by the department.
• To take responsibility for own personal development in line with agreed annual performance objectives.
• To be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and company’s performance.
• Such other duties as the management may from time to time reasonably require.

Key Interfaces
• Dealing with internal and external customers. Liaising with internal departments, primarily the sales department.

Reporting to : Area Sales Manager
Subordinates : NA
Number required : 1
Duration : Permanent
Desired start date : Immediate
Working hours : Sun-Thurs 8am-6pm

Requirements

University qualifications : University Degree From A Respected Institution Is Preferred But Not Essential
Previous experience : 2-5 years experience in a similar role
Knowledge of the Vehicle Leasing Industry preferred but not essential
Specialist knowledge : MS Office
Other Skills : Team Work, Confident
Able to communicate to Senior Level Staff
Ideal Age Range : NA
Gender Preference : NA
Nationality Preference: NA
Language Skills : English
Current Residence : UAE

About the Company

DIAMONDLEASE was established in the year 1996 with the sole objective of offering automotive rental and leasing to all UAE fleet owners and selected individuals, as a viable alternative to owning and maintaining vehicles.

Building on the well established reputation of the Al Habtoor Group, DIAMONDLEASE today has grown to be one of the largest and most reputable car rental/hire and leasing companies in the UAE (Dubai/Abu Dhabi and the other Emirates).

DIAMONDLEASE is an ISO 9001:2008 certified company with a fleet of over 9,000 dealer-maintained vehicles ranging from saloon cars, SUVs, pick-up trucks and buses.