Ticket Inspector (UAE National)

Serco

Dubai, UAE

Ref: LP119-206

Job description / Role

Employment: Full Time

- Provide a high level revenue protection presence on trains and stations;
- Issue penalty fares to passengers who travel without a valid ticket or with the intent to avoid their correct rail fare and issue of penalty fares for the violations of by - laws where necessary;
- Enforce revenue protection procedures and associated by-laws
- Enforce conditions of travel and relevant codes of practice on the system and communicate with Station Masters, Security Controller (in OCC) and, when necessary, Dubai Police Force;
- Provide the very best in customer service and information;
- Ticket inspectors will do ticket inspection on train and on stations with Portable Checking Machine (PCM) that can read and analyse cards and tickets and determine their validity for the respective service.
- Ticket Inspector will perform following activities:
- Checking Gold Class traveller
- Checking normal class passenger
- Passenger in wrong zone
- Special exercise working with police
- Plain clothes duties
- Station Blocks
- Perform and carry out other duties as instructed / directed by the Revenue Protection Supervisor and the Security & Revenue Protection Manager.

HSQE Responsibilities and Information Security Responsibilities
- Awareness of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements;
- Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above;
- To exercise their personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions;
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Job Specification
- Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
- Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
- Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.

Safety Critical Competencies
- Not applicable

Requirements

- A mature, proactive and responsible approach to work with initiative and problem solving capability
- Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
- Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
- Basic understanding of station operations and associated activities;
- Good literacy and numeracy skills required for the role;
- Ability to understand complex systems and possess good IT skills;
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
- Ability to work in an efficient and flexible manner in unsupervised circumstances;

Experience
- A minimum of 1 year a ticket inspector in public transports or equivalent revenue recovery environment.
- Experience and understanding of dealing with customers and conflict resolution techniques.

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

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