| Toyota After Sales Trainer | |
| Al Futtaim Group Dubai, UAE Ref: HP698-3969 |
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The RoleThe RoleAl-Futtaim occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to our leading brands' worldwide growth. We represent Toyota, Lexus, Honda, Volvo and Jeep. To provide full after sales and service support to these world-class franchises, we have an established and growing network of service and parts centres throughout the UAE. Increasingly we are finding that our Technicians in these facilities are the face of our business and we want to reinforce that relationship and high level of service delivery. Accordingly, we plan to establish a brand new, state of the art training facility to bring on our own Technicians to do things our own very successful way.We are looking to identify a Toyota AfterSales Trainer who will play an active part of in a team of dedicated Toyota and Lexus Commercial Trainers in successfully providing Training programmes as required by Al-Futtaim Motors and Toyota Motor Corporation, underpinned by the TMC TSA 21 concept. The role will cover the development and implementation of a blended learning approach covering training needs analysis, programme development and impact measurement. To work with Training Administration Manager to develop and monitor the annual training plan and scheduling for all Toyota & Lexus Commercial Training. The primary responsibilities of this function will incorporate the following; *Deliver engaging training to ensure that all distributor and company policies and procedures are adhered to, in line with Academy quality standards. *Create and encourage positive, energetic, memorable and productive learning Environments for all delegates/participants. *Complete ongoing Self assessment of training programme content and delivery, to promote continuous improvement. *Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance. *Contribute to the analysing of standard performance reports, operational non compliance and execution of structured action plans. *Ensure active promotion and continuous improvement of staff and customer engagement activities. |
RequirementsRequirementsTo be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications; *Understanding of Automotive sector and typical dealer structures/roles, sales and aftersale. *Coaching and influencing skills *Learning and development needs analysis *Courseware design understanding *Evaluation skills *Excellent communication skills in both written and spoken English |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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