| Training Administrator | |
| Middle East Training Company Abu Dhabi, UAE Ref: MP449-02 |
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The RoleThe RoleTraining Co-ordination • Provide central co-ordination of Training Centre Course Schedule and Training Programmes and take responsibility for the publication and communication of training information into Middle East business. • Take day-to-day responsibility for the data integrity of all Training courses and process delegate applications in a timely manner. • Provide liaison and co-ordination services with external training providers and ensure details of relevant courses are received. • Co-ordinate Induction programmes ensuring new employees receive relevant and timely information and documentation and the Training team are notified of training requirements. • Ensure course evaluation forms and feedback sheets are collated and provide course analysis and metrics. • Liaise with the Training Manager or Training Instructor Team Leader on a daily basis for delegation of work to Instructors. • Organise and prepare course material where required. • Provide monthly report on training figures and instructor utilisation. • Create ID cards and certificates for delegates trained. • Organise delivery and issue of ID cards and certificates to customers. • Provide customers with a quote and subsequent confirmation of all courses booked. • All course paperwork, invoices and confirmations to be filed accordingly. • Ensure customer is invoiced accurately and in a timely manner. • Receive and respond to incoming telephone / e-mail enquiries for training. • Ensure customer needs are met within agreed pricing structure. • Negotiate with customers regarding best match for their needs in terms of training type; number of people to be trained and date and venue for training. • Assist in marketing and telesales both on renewals and new business. • Provide reports on all enquires for new and existing customers including enquiries which have not been taken up. Team & Department • Be a contributing member of the Training function and develop productive relationships across all functions of the Company to meet the overall business plan • Provide point of contact across Middle East for Hire Desk & Customer Service training enquiries In addition to the above the Job Holder shall carry out any other duties as are deemed necessary to carry out the role. |
RequirementsRequirementsPerson Specification • Administration experience gained within a busy commercial environment preferable but not essential • Must be confident and able to use own initiative • Have excellent customer service skills • Ability to prioritise tasks when dealing with competing priorities • Proficient in the use of Microsoft packages; Excel, Word and PowerPoint • Accuracy is key with attention to detail • Good Written and spoken command of the English Language |
About the CompanyAbout the CompanyMiddle East Training Company that delivers heavy plant and machinery training to the following sectors; • Construction • Oil and Gas • Maintenance, Electrical and Plumbing • Facility Maintenance • Entertainment and Exhibition |
This Position is closed or expired
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