Training Manager (Arabic Speaker)

Job description / Role

Our client is looking for a Training Manager to manage the learning and career development of the sales force including own retail, franchise, field and key account workforce by providing them with in-store and classroom based training programs so that they can professionally represent our brand to our consumers and contribute to the business targets.

Salary 22-24,000 AED

Key Responsibilities:
- Design training strategy and yearly training calendar for own retail, franchise, field & key accounts in alignment with the brands requirements in close partnership with the respective management leads.
- Assess training needs, localize the training materials depending on country specific, channel specific and store specific requirements.
- Plan and deliver the annual own retail-training plan as well as the training budget plus support on the training calendar for franchise, key accounts and field for delivery by HR Trainer.
- Evaluate effectiveness of training imparted ensuring ROI through specific store KPIs
- Keep up to date with developments in training tools and techniques and provide innovative ideas to effectively train store staff as well as through a motivated team of in-store trainers.
- To align all internal resources and information for the development of product related trainings
- Align with Talent MENA in the development of high quality training material and customizing where required.
- Follow the regional catalogue of functional learning offers (Retail University) and seasonal as provided by Headquarters for your stakeholders.
- Develop the competency of Store Managers through training on performance coaching and managing resources in retail operations.
- Benchmark our trainings with the trainings offered by key competitors. Conduct industry benchmarking and maintain external contacts.
- Align and share best practice with EM counterparts.
- Support on back office training where required.
- Talent MENA
- Business stakeholders
- Store Management and District Managers
- External vendors

Requirements

Knowledge, Skills and Abilities:
- Excellent command of English and preferably Arabic
- Business Acumen, Creative and Solution oriented.
- Project Management experience
- Strong work ethic as travel will be across AUH, AL Ain, Furjarah, Sharjah, RAK, and Dubai (Driving license essential)
- Customer oriented, approachable and strong interpersonal skills
- Excellent written and verbal communication skills
- A good team player with an international mindset
- Excellent organization, time management and problem-solving skills
- Excellent MS Office skills

Requisite Education and Experience / Minimum Qualifications:
- University degree - preferably with certification in Training and Development
- 4+ years of overall work experience in Training field (Multinational or Retail preferred)

About the Company

BWP is a privately owned, top-end, low volume specialist recruiter with an emphasis on the Middle East markets.

The company has pedigree, a pedigree that comes with over 30 years combined experience of the local markets and from the capabilities of our staff and from their intimate knowledge of all major white collar sectors in the MENA region.

As well as our bespoke search capacity, we are also able to professionally and knowledgeably advise on all aspects of the human capital dimension; from salary surveys and recruitment strategies to general HR policy , development and training.