Training Manager - Casual Dining

Alshaya

Kuwait

Ref: GP435-3536

Job description / Role

Employment: Full Time

With more than 750 cafes, stores and restaurants the Alshaya Food division offers a range of roles for different hospitality backgrounds. Brands such as The Cheesecake Factory, Starbucks, P.F. Changs, Pizza Express and Shake Shack provide everything from quick service and casual up to fine dining. We launched 8 new brands across 2012 and 2013 and have more planned for 2014.

The Role
We're looking for a Training Manager to join our passionate and energetic team to drive service standards and bring results across our wide range of brands in the Food Division. Using a structured approach, you will gather and analyse data; identify gaps and opportunities; and develop solutions which result in improved customer experiences.

Requirements

* Must have previous F&B experience (full service restaurant experience strongly preferred)
* 5 years + experience of restaurant operations
* Must have strong restaurant observation skills and feedback skills
* Demonstrate previous results in improved service
* Be a great communicator at all levels.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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