Training Manager

Alshaya

Kuwait

Ref: GP435-3468

Job description / Role

Employment: Full Time

Training Manager - HR - Kuwait

From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 110 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That's what we do.

The Role:
The Training Manager will identify systems and technical training needs within the Alshaya retail business including training requirements for specific job levels and responsibilities. They will ensure that systems knowledge and skills are at the required standard to ensure that personal and business objectives are met. Specifically:
- Maintain up to date records of all training delivered, produce reports as required, oversee the development of systems project briefs and make required business cases for specific systems training interventions.
- Liaise with specific business partners to ensure that systems knowledge is meeting expected business levels.
- Monitor and control the education of systems skills
- Ensure that specific risks are identified, assessed and controlled from a learning perspective
- Organise and chair specific systems training reviews with relevant business partners

Requirements

- Significant instructor, training background and exposure in both classroom and coaching techniques to support the design and development of systems training.
- Excellent communication skills in English, both verbally and in writing
- Strong analytical skills, able to draw conclusions and actions from complex data.
- Good organisational, project management and planning skills

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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