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Job description / Role
Our food division is made up of a portfolio of 29 different brands and consists of a diverse range of outlets. From quick service, casual dining provided by Pei Wei through to the high-end, quality dining experience of Veranda, there is a dining concept to suit all hospitality backgrounds. Well known brands include: Starbucks, P.F. Chang's, The Cheesecake Factory, Dean & Deluca, Pinkberry, and Pizza Express. This division has grown year on year with 115 units in 2012 and new brands for 2013 such as Katsuya and Café CoCo.
Requirements
Delivers 'classroom' training courses to store staff and junior/ potential management, and to staff from local functions, within overall training program, including core induction, customer service, selling, and first-line supervisory / management skills courses. Facilitates other courses/activities as directed by Training Manager, in co-operation/collaboration with operations and function's management. Makes all practical arrangements for bookings, equipment, etc. connected to training delivery.
Applies training techniques to present information, promote participative learning and transfer knowledge / skills
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.