Transition Manager

Job description / Role

- Ensure service transition is planned and executed to schedule, budget and scope
- Build transition plans including infrastructure/application support models, change management, learning & communication deliverables
- Coordinate the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the business as usual environment
- Be responsible for installation activities, providing effective team leadership, including information flow to and from operations during project work
- Co-ordinate routine installations and de-installations of items of hardware and/or software
- Leads weekly transition status meeting.

Requirements

- 15 years experience in transitioning large scale IT departments into a managed service operations centre
- Excellent interpersonal, communication, and organizational skills
- Very good understanding of the customer strategy, services and business processes
- Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
- Knowledge of service transition methodology, tools and templates
- Bachelor's Degree in Business Management or IT related field

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.