Job closed
Ref: HP698-8562
Job description / Role
Al Futtaim Travel is proud to be a Member of the Al-Futtaim Group - one of the largest business groups in the Middle East.We are a specialist corporate & leisure travel management company that utilizes a wide range of quality and specially selected travel products and services to provide even the most discerning of travelers with a fully comprehensive travel service.
* Work towards agreed service levels ensuring that reservations both over the phone and on email are handled in a timely fashion while maintaining quality of service.
* Share knowledge and skills with other team members/ colleagues across teams and assist junior members of the team where required. ( Senior level )
* Proactively provide assistance and support to other teams as required
* Have knowledge and understanding of company policies, procedures and processes, ensuring they are followed at all times and review to ensure best practise
* Complete all bookings to the expected standard ensuring profile information is taken into consideration with items such as Mileage membership, seating in line with client policy and ATPI Partnerships.
* Make use of ATPI Intranet as a learning and information finding tool ( PFV, Visa, Rail)
* Communicate effectively at all levels.
* Provide good customer service to clients at all times.
* Identify negotiated fare opportunities and be able to construct airfares, have understanding of inter office buying (Senior level)
* Bookings are completed in accordance with company policies.
* Make use of ATPI Systems to maximise offering to all our clients.
* Assist Team Leader or Admin team with invoice queries.
* Take ownership of personal training and development needs
* Ability to make qualified recommendations to our clients and cross sell as required ( Senior Level)
* Good working knowledge of travel provider products, services.
Requirements
* Advanced level education with a minimum of 3 years front line travel operations experience in the U.A.E travel industry Quality & Customer Service
* Corporate /Marine-Off Shore travel handling experience
* Fluency in verbal/written English & Excellent communication skills
* Job Specific skills: IATA certification/Knowledge of World geography/ GDS experience
* Behavioural Competencies: Team Work, Adaptability Sales & negotiation skills, Interpersonal skills
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.